Developed sales forecasts that correlated historical trends with exogenous factors for Estee Lauder’s flagship company’s cosmetic productsRegularly developed new product forecasts, using either available like product history or through robust communication and collaboration with the sales and marketing business functions Actively engaged the sales and marketing business functions to establish regular reviews that determined key opportunities and risksProvided detailed statistical analysis of sales data for sales, finance, production and marketing business functionsProduced quickly ad hoc summary reports on a daily basis that met the requirements of multiple stakeholders

Established and managed a successful monthly S&OP process, which aligned key business functions with yearly sales plansImproved forecast accuracy by 6 percentage points by identifying most profitable products and applying the most suitable forecasting methodology according to business needsKey contact point for geographically separate production, logistical and sales and marketing sitesProvided key statistical analysis of call centre performance

Key contact point between logistics and sales and marketing sitesEstablished effective product availability reporting, which identified products at high risk of recurring unavailabilityDeveloped a successful open orders reporting process that reduced markedly variances in the order-to-cash cycleReduced local inventory carrying costs by 15% through accurate measurement of pallet space and logistical service costs

Designed and developed the company intranet site Resolved customer issues and enquiries Consistently hit inbound call targets