My role at Momentum was to be the clients first point of contact, if they had any issues with theircleaning/hygiene contract. This was looking after 30+ clients, such as Hovis, Origin Frames andWindows and the Roald Dahl museum.Main responsibilities:•I would be the client's main point of contact regarding their contract with Momentum, if theyneeded to raise any issues or concerns about the cleaning/hygiene service that was providedfor them.•Carrying out monthly cleaning/hygiene audits on the clients sites and then holding a meetingwith the client to go through the completed audit. Covering points of concern, improvementsfrom previous audits and any cleaning/hygiene adjustments needed.•Meetings with the Area Supervisors to raise any problems/issues with the clientscleaning/hygiene service, for them to raise and delegate to their cleaning teams.•Meeting new potential clients with the Sales Manager and explaining what Momentum candeliver for their cleaning/hygiene needs and the benefit of my role for them.•Carrying out interviews for new cleaners, completing any probation meetings with staff andchairing any necessary investigation/disciplinary meetings with staff.• Completing weekly admin tasks and helping out with any Proof of Right to Work or DBSdocumentation.

My London Sales Representative role at Tropical Marine Centre was to look after 200+ accounts, including independent retailers, chain stores and online retailers. Main responsibilities:•I would be the main point of call for the client, regarding any issues with stock and products, invoices or any general questions to be resolved.•Working on account reviews, which included looking at sales data for each account and identifying gaps for potential growth with the client.•Putting together specific product deals to target an individual account or numerous accounts to improve on sales targets. •Customer visits - which included gathering sales data and identifying what key areas would be covered in the visit, including potential deals specific for the client and their needs. •Collaborating with the Marketing/Media Team for POS or advertisement needed for products and deals. And also working with the Product Development Team on potential new products for the Aquatics market. •Creating and processing customer orders into invoices using Sage.

I then moved into a new role of Recruitment and Qualifications Advisor, which supports all aspects of recruitment, to the pubs and the operations team.Main responsibilities:• Working in partnership with Area Managers to understand all recruitment requirements in their region.• Using our online applicant tracking system (ATS) AMRIS to check applications for vacancies placed and to ensure that all applicants are screened in a timely manner.• Creating Pub Management vacancies to be advertised on our company website and Indeed, using our applicant tracking system (ATS) AMRIS. • Processing all internal and external Pub Manager paperwork using our reporting system Zellis.• Working closely on new pub openings with Area Managers across specified regions, ensuring that all recruitment needs are met. Including: assisting new pub Managers with recruitment tools needed; contacting the local job centre and Indeed to ensure that all vacancies are advertised. • Having weekly meetings with our Indeed Account Manager to confirm the recruitment support needed in specific areas such as Airports and seasonal locations or struggling recruiting areas.• Running a monthly Proof of Right to Work report on the Right to Work documents due to expire and contacting the relevant pubs with assistance. Also using the Government Employer checking service (ECS) to make sure non-UK employees had the right to work.

My Role at JD Wetherspoon started as a Personnel and Pay Administrator, working in a team of 7 including myself.Main responsibilities: • Proof of Right to Work documentation checking and reporting, for all pubs across the UK and Ireland. • Processing and completing internal and external Shift Manager and Shift Leader promotions for pub staff using our main reporting system Zellis.• Writing up accident letters and compiling evidence for Employees who were looking to claim compensation against a third party.• Writing up and sending employment references to potential or new employers.

My role at Tropical Marine Centre was to help to grow their new UPS export business, selling livestock into Europe. My main customers were based in the Netherlands, with a few in Belgium, Sweden, and Italy.Main responsibilities: • To look for new stores in my regions and contact them with an introduction to the company and how our UPS delivery service worked. • Setting up customer accounts on our online dealer portal, where they would be able to place their livestock orders.• Create and process customer invoices using Sage, and then create the UPS delivery order using the UPS Worldship system. • Delivering strong customer service support, where I would contact them by phone, email, and the WhatsApp service the team created. • Travelling to Europe to see meet my customers face to face, to make them feel assured that we were the right company to work with, as well as helping to build the company identity in Europe going forward.• Creating a weekly newsletter on new livestock and deals, using Mailchimp to be emailed out to all our customers across Europe.

My role as a photographer at Madame Tussauds was to interact with guests and bring them into the official photoshoot sets. Once they were in the set, I would build rapport with them and encourage them to do different poses and actions with the celebrity as I took the pictures.Other responsibilities: • To show and upsell pictures that the customers had taken in the museum at our photo points, with different products and combination deals available. • Covering Team Leader roles when needed by management, including going to the photoshoot sets to check in with staff, setting up till points and handling cash to and from treasury. • Help bring stock from our storeroom to our photoshoot sets and till points.

My main job role was to report to my supervisor and help with delegating jobs and completing Head Office reports and operations.Other responsibilities: • Till work including cash handling and card payments, upselling special offer products, and upselling the HMV rewards card.• Helping customers find the right product, providing product knowledge on various audio equipment, and getting new stock on to the shop floor in a timely manner.• Being a part of the night shift team over the Christmas period where I was responsible for a whole department within the store and had to complete Head Office reports and operations before the start of trade the following morning.

I joined Blue Inc. as a maternity cover Store Manager, and I was with the company for a year until there were management structure changes.Main responsibilities: • Delegating jobs to my team and completing weekly reports for Head Office and my Area Manager.• Assist with getting new stock on to the shop floor and using visual merchandising skills.• Checking weekly best sellers for my store against the company’s best and reacting to fast selling trends. This would include stock level changes, ordering more stock and changing offers within the store.• Ensuring that sure staff scheduling, wages and store takings were completed weekly.• Organizing and completing two full store stocktakes a year.

I started my employment with Saltrock as a sales assistant and made my way up to Store Manager.Main responsibilities: • Designating jobs my team members and dealing with deliveries, re-ordering stock and bestselling lines for the store.• Organizing and running a full stock room team in the peak of the summer season, where we would prep stock for three other local stores. • Completing weekly reports for the head of retail on store sales and performance. • Making sure staff scheduling, wages and store takings were completed weekly. As well as running my store, I was also asked to perform other key roles for the company which included:• Helping to open seven new stores nationwide, which included store layout and merchandising, setting up stockrooms and training new Management and staff. • Asked to Head a full company stocktake of all our stores, which included traveling to all sites, completing the stocktake and running the stock reports. • Managed and ran a merchandise stall at a local music festival for three years running.