Dean Dawson

Dean Dawson Email and Phone Number

Vice President of Client Success at Optimal Blue @ Optimal Blue
plano, texas, united states
Dean Dawson's Location
Dallas-Fort Worth Metroplex, United States
About Dean Dawson

As the Vice President of Client Success at Optimal Blue, I leverage my expertise to cultivate strategic partnerships that enhance client satisfaction, retention, and growth. With a strong emphasis on client success, my team and I have successfully nurtured relationships with over 1200 clients, prioritizing their achievements above all else.Our collaborative endeavors have optimized client services, improved performance metrics, and elevated service delivery standards. By harnessing the power of analytics, we are committed to realizing our organization's goal of delivering unmatched service within the Mortgage Technology sector, guaranteeing exceptional client experiences.

Dean Dawson's Current Company Details
Optimal Blue

Optimal Blue

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Vice President of Client Success at Optimal Blue
plano, texas, united states
Website:
optimalblue.com
Employees:
278
Dean Dawson Work Experience Details
  • Optimal Blue
    Vice President Of Client Success
    Optimal Blue Jan 2023 - Present
    Plano, Texas, United States
  • Optimal Blue
    Director,Investor Services And Client Success
    Optimal Blue Nov 2016 - Jan 2023
    Plano, Tx
    • Managed over 50 employees and 250 clients nationwide, focusing on attrition mitigation and client retention strategies• Collaborated with sales teams to acquire and retain clients, driving business growth and profitability• Developed key performance metrics to improve operational efficiency and client satisfaction
  • Optimal Blue
    Manager, Client And Investor Relationships
    Optimal Blue Mar 2016 - Nov 2016
    Plano, Texas, United States
    • Managed a team of Investor Relations Managers, providing coaching, performance management, and staffing recommendations.• Acted as the escalation point for customer issues, offering guidance and solutions to ensure client satisfaction.• Implemented a jeopardy process to mitigate attrition and improve overall organizational performance.
  • Optimal Blue
    Client Services Team Manager
    Optimal Blue Apr 2014 - Mar 2016
    Plano, Tx
    • Managed a team of Account Managers and Sr. Account Managers, providing coaching, performance management, and staffing recommendations.• Acted as the Subject Matter Expert for cloud-based PPE functionality, ensuring strong understanding of Optimal Blue product offerings.• Reviewed customer contracts for compliance, resolving production issues and working closely with the development team.
  • Optimal Blue
    Sr. Account Manager, Account Manager
    Optimal Blue Jul 2011 - Apr 2014
    Plano, Tx
    • Acted as a Subject Matter Expert in cloud-based Product & Pricing Engine, providing customer assistance and conducting sales presentations.• Traveled extensively to client locations across the US to strengthen relationships, identify new opportunities, and provide software training.• Maintained excellent customer service, resulting in winning the "Happy Customer" Client Services Award for 2013.• Implemented strategies that led to the company's highest revenue customer to date.
  • Nationstar Mortgage Wholesale Lending
    Operations Manager
    Nationstar Mortgage Wholesale Lending Jul 2010 - Jul 2011
    Lewisville, Texas
  • Wells Fargo Home Mortgage
    Business Development Consultant
    Wells Fargo Home Mortgage Apr 2008 - Jul 2010
    Corpus Christi, Texas Area
  • Wmc Mortgage
    Business Development Manager
    Wmc Mortgage Feb 2004 - Apr 2007
    Addison, Texas

Dean Dawson Skills

Mortgage Banking Mortgage Lending Credit Loan Origination Underwriting Banking Management Residential Mortgages Sales Salesforce.com Refinance Loans Training Customer Service Sales Management Customer Support Leadership Microsoft Office Customer Satisfaction Sales Operations Real Estate Credit Risk Customer Focused Service Ppe Credit Analysis Mortgage Underwriting Team Building Pricing Crm Residential Homes Key Account Management Account Management Business Development Strategic Planning Finance Fha Client Services Onenote Note Taking

Dean Dawson Education Details

Frequently Asked Questions about Dean Dawson

What company does Dean Dawson work for?

Dean Dawson works for Optimal Blue

What is Dean Dawson's role at the current company?

Dean Dawson's current role is Vice President of Client Success at Optimal Blue.

What is Dean Dawson's email address?

Dean Dawson's email address is dd****@****lue.com

What is Dean Dawson's direct phone number?

Dean Dawson's direct phone number is +146923*****

What schools did Dean Dawson attend?

Dean Dawson attended Louisiana State University, Texas A&m University-Corpus Christi.

What skills is Dean Dawson known for?

Dean Dawson has skills like Mortgage Banking, Mortgage Lending, Credit, Loan Origination, Underwriting, Banking, Management, Residential Mortgages, Sales, Salesforce.com, Refinance, Loans.

Who are Dean Dawson's colleagues?

Dean Dawson's colleagues are Jeff Liu, David Benskey, Mason Rees, Teresa West, Jewel Virtucio, Jaden Phillips, Lucas Silva.

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