Dean Dawson Email and Phone Number
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As the Vice President of Client Success at Optimal Blue, I leverage my expertise to cultivate strategic partnerships that enhance client satisfaction, retention, and growth. With a strong emphasis on client success, my team and I have successfully nurtured relationships with over 1200 clients, prioritizing their achievements above all else.Our collaborative endeavors have optimized client services, improved performance metrics, and elevated service delivery standards. By harnessing the power of analytics, we are committed to realizing our organization's goal of delivering unmatched service within the Mortgage Technology sector, guaranteeing exceptional client experiences.
Optimal Blue
View- Website:
- optimalblue.com
- Employees:
- 278
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Vice President Of Client SuccessOptimal Blue Jan 2023 - PresentPlano, Texas, United States
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Director,Investor Services And Client SuccessOptimal Blue Nov 2016 - Jan 2023Plano, Tx• Managed over 50 employees and 250 clients nationwide, focusing on attrition mitigation and client retention strategies• Collaborated with sales teams to acquire and retain clients, driving business growth and profitability• Developed key performance metrics to improve operational efficiency and client satisfaction
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Manager, Client And Investor RelationshipsOptimal Blue Mar 2016 - Nov 2016Plano, Texas, United States• Managed a team of Investor Relations Managers, providing coaching, performance management, and staffing recommendations.• Acted as the escalation point for customer issues, offering guidance and solutions to ensure client satisfaction.• Implemented a jeopardy process to mitigate attrition and improve overall organizational performance.
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Client Services Team ManagerOptimal Blue Apr 2014 - Mar 2016Plano, Tx• Managed a team of Account Managers and Sr. Account Managers, providing coaching, performance management, and staffing recommendations.• Acted as the Subject Matter Expert for cloud-based PPE functionality, ensuring strong understanding of Optimal Blue product offerings.• Reviewed customer contracts for compliance, resolving production issues and working closely with the development team.
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Sr. Account Manager, Account ManagerOptimal Blue Jul 2011 - Apr 2014Plano, Tx• Acted as a Subject Matter Expert in cloud-based Product & Pricing Engine, providing customer assistance and conducting sales presentations.• Traveled extensively to client locations across the US to strengthen relationships, identify new opportunities, and provide software training.• Maintained excellent customer service, resulting in winning the "Happy Customer" Client Services Award for 2013.• Implemented strategies that led to the company's highest revenue customer to date.
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Operations ManagerNationstar Mortgage Wholesale Lending Jul 2010 - Jul 2011Lewisville, Texas
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Business Development ConsultantWells Fargo Home Mortgage Apr 2008 - Jul 2010Corpus Christi, Texas Area -
Business Development ManagerWmc Mortgage Feb 2004 - Apr 2007Addison, Texas
Dean Dawson Skills
Dean Dawson Education Details
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Project Management -
Marketing
Frequently Asked Questions about Dean Dawson
What company does Dean Dawson work for?
Dean Dawson works for Optimal Blue
What is Dean Dawson's role at the current company?
Dean Dawson's current role is Vice President of Client Success at Optimal Blue.
What is Dean Dawson's email address?
Dean Dawson's email address is dd****@****lue.com
What is Dean Dawson's direct phone number?
Dean Dawson's direct phone number is +146923*****
What schools did Dean Dawson attend?
Dean Dawson attended Louisiana State University, Texas A&m University-Corpus Christi.
What skills is Dean Dawson known for?
Dean Dawson has skills like Mortgage Banking, Mortgage Lending, Credit, Loan Origination, Underwriting, Banking, Management, Residential Mortgages, Sales, Salesforce.com, Refinance, Loans.
Who are Dean Dawson's colleagues?
Dean Dawson's colleagues are Jeff Liu, David Benskey, Mason Rees, Teresa West, Jewel Virtucio, Jaden Phillips, Lucas Silva.
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Dean Dawson
Greenville-Spartanburg-Anderson, South Carolina Area -
Dean Dawson
Santa Barbara, Ca5bruker.com, gmail.com, anasysinstruments.com, anasysinstruments.com, gmail.com4 +141073XXXXX
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1ampf.com2 1952496XXXX
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