I am tasked with acquiring a thorough understanding of key customer needs and requirements. Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives whilst growing their potential market share.To assist with this, I am involved in the Project Management process from Forecasting, Stock Analysis and Planning, Supply Chain management and Customer Relations.Key SuccessA Key Customer increased their discretionary spend, with the company, by 500% from the previous financial year. This was due to successful relationship building by actively listening to the customer and understanding their requirements, offering them alternative product solutions.

As an Account Manager with Stanley Black and Decker I was tasked with listening to the customer’s needs and ensuring their objectives were met.Through developing and maintaining long-term relationships with customers, I was able to generate sales among client accounts, exceeding targets. Customers included retail outlets such as Mitre 10, Bunnings and Carters; Construction industry and Trades people.Key SuccessDoubling the sales for the territory I was responsible for.

As a Technical Sales Account Manager I was responsible for managing all technical and sales aspects of the company's customer relationships.I provided top-quality technical service both before and after sale, and ensured customer satisfaction throughout the process, while maintaining and strengthening customer relationships. Key Success I was able to increase the territory sales by increasing annual sales by two hundred percent.

This role highlighted my decisive and inclusive leadership skills by managing, leading, training and motivating team members to achieve the best outcome for our customers. It also allowed me to motivate and assist customer team members to achieve sales growth by maximising floor space, thus achieving maximum sales and brand exposure.In this role I identified and penetrated new market segments and built lasting and lucrative relationships with customers.Key SuccessWinning multiple awards presented by the Spar Group, while growing the territory by more than three times expected and budgeted sales. Stores I was responsible for won several awards presented by the Spar Group on more than one occasion ie. Store of the year, Stores with the most growth and stores that had exceeded their potential. Multiple successful store conversions to product lines offered by the company.

This role provided me the ability to proactively market and sell German engineered products to kitchen manufacturers. I grew sales revenue through listening to customers needs and analysing drawings and plans for installation, while also providing the customer with technical training of all products.