Responsible for Project Management over all new launches

Responsible for full P&L of two locations. Monitor and control costs and continuously resolve operational challenges that impact the effectiveness of the entire account.~Employee Management~• Hire, train, and manage on-site staff.• Manage on-site staff’s responsibilities through quality control procedures.• Support recruitment efforts; Create recruitment strategies to meet the client’s demands of a contingent workforce.• Conduct staff meetings weekly.~Client Management~• Serve as main contact for client’s management.• Analyze, interpret and verify information from database and on-premise audits in order to provide feedback with recommendations to our client.• Perform ad-hoc research requests for clients as needed.• Maintain daily and weekly communication of all issues to Client’s Management.• Present Quarterly Business Review (QBR) to client each quarter.• Maintain constant communications with end users and applicants through quality checks in calls, meetings and quality surveys.• Introduce innovative time reduction and quality procedures to provide the highest level of service to our client.• Build and foster relationships with both prospective and existing client(s).~Administration~• Master the on-site Time and Attendance program for payroll and reporting capabilities.• Administer on-site retention and other value-add programs upon request.• Create, design and draft Standard Operating Procedures when needed for customized on-site programs.• Maintain exceptional relations with existing Secondary Vendors as well as develop alliances with new Secondary Vendors.

Responsible for full P&L of our Arizona location. Monitor and control costs, continuously resolve operational challenges that impact the effectiveness of the account.~Employee Management~ • Hire, train, and manage on-site staff. • Manage on-site staff’s responsibilities through quality control procedures. • Support recruitment efforts; Create recruitment strategies to meet the client’s demands of a contingent workforce. • Conduct staff meetings weekly. ~Client Management~ • Serve as main contact for client’s management. • Analyze, interpret and verify information from database and on-premise audits in order to provide feedback with recommendations to our client. • Perform ad-hoc research requests for clients as needed. • Maintain daily and weekly communication of all issues to Client’s Management. • Present Quarterly Business Review (QBR) to client each quarter. • Maintain constant communications with end users and applicants through quality checks in calls, meetings and quality surveys. • Introduce innovative time reduction and quality procedures to provide the highest level of service to our client. • Build and foster relationships with both prospective and existing client(s). ~Administration~ • Master the on-site Time and Attendance program for payroll and reporting capabilities. • Administer on-site retention and other value-add programs upon request. • Create, design and draft Standard Operating Procedures when needed for customized on-site programs. • Maintain exceptional relations with existing Secondary Vendors as well as develop alliances with new Secondary Vendors.

Manage operational activities for two assigned client programs, totaling over 400 employees. Manage, motivate, and develop front line supervisory staff responsible for the day-to-day performance of teams of call center agents who provide services on behalf of the company’s clients. Ensure both the client KPIs and company performance expectations are met and continuously improved upon.Essential Duties & Responsibilities:* Manage Team Leaders to ensure program productivity, quality, customer satisfaction and client performance objectives are met and performed in an efficient manner.* Conduct regular performance reviews and one-one-one meetings with Team Leaders to evaluate performance against KPIs.* Review operational reports on regular basis and develop and implement action plans to address deficiencies.* Provide regular feedback to Site Director and other members of the management team regarding current operational performance.* Escalate issues appropriately and in real-time including, but not limited to, financial, performance, and human resources issues.* Partner with human resources to execute strategic recruiting and employee engagement programs to attract and retain top performers.* Ensure all positions are staffed appropriately to meet client requirements.* Accountable for ensuring that all activities and initiatives meant to drive operational effectiveness are administered in a cost effective manner.* Develop and execute short and long term performance goals.* Collaborate with respective operational support teams to train employees to meet client demands.* Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

*Develop partnerships with local corporations and businesses to increase customer base.*Advise clients of current state and federal regulations, market conditions, and loan options.

Network System Administrator