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@haciendahotel-oldtown.com
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Dean Featherstone is listed as Front Office Manager at Best Western Plus Hacienda Hotel-Old Town based in Chula Vista, California, United States. AeroLeads shows a work email signal at haciendahotel-oldtown.com and a matched LinkedIn profile for Dean Featherstone.
Dean Featherstone previously worked as Front Office Manager at Best Western Plus Hacienda Hotel-Old Town and Assistant Manager at Chula Vista Rv Resort And Marina. Dean Featherstone holds Marketing from Marketing Management Institute.
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Management training at Le Meridien, Radisson, Holiday Inn, Red Lion and Travelodge brands in all aspects of Rooms Division. Many years of hands on experience building a complete understanding of the unique guest experience at various properties.It is important to me to find the right career opportunity at a property with the chance to really expand the concept of guest service. An opportunity to orchestrate a symphony of excellence where we can safely work together to bring increased revenue and guest satisfaction to new heights.Specialties: Exceptional Guest Satisfaction. They love the experience so much they can't stop thinking about how wonderful it was, even years later.
Listed skills include Hospitality, Hotels, Resorts, Hospitality Industry, and 3 others.
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4041 Harney Street, San Diego, Ca 92110
I am always amazed by the wonderful and diverse guests and co-workers I have the pleasure to meet in hospitality. It is like no other career. Thank you all for the very rich experiences.
Chula Vista, Ca
Chula Vista RV Resort and Marina is a luxurious 237 site individually landscaped RV Park (619) 422-0111 on San Diego Bay with a 552 slip Marina (619) 691-1860. Truly this is paradise. Whether your yacht is on land or sea, this is the place to be. Every day is a GREAT DAY at Chula Vista RV Resort and Marina. See us a cvmarina.com and chulavistarv.com.
In that capacity I accomplished a reorganization of the Front Desk by designing, initiating and administering new streamlined procedures. Action plans designed to exceed guest expectations, save time and thus cut costs and offer detailed concise reporting. Tackling all Front Desk standards: Telephone Etiquette, Check In & Check Out, Concierge Assistance and Guest Satisfaction, I started with a Training Outline to ensure thorough knowledge of expected standards for each procedure. In addition I designed, initiated and administered our Front Desk Incentive Programs. I trained all Front Desk personnel on Up-Sell and Walk-In techniques to increase revenue. I designed spreadsheets to track increased revenue by Month-To-Date and Year-To-Date by agent. This tracked each agent's individual Up-Sell or Walk-In to ensure accurate accounting.
Duties include actively managing and performing allaspects of Guest Services daily. Including forecasting, reservations, concierge services, guest check in and check out, guest's satisfaction and necessary reports.Manager On Duty: Ensuring the safe and smooth operation of all hotel activities. Overseeing the integration of all departments in safety, guest satisfaction, to increase revenue and wisely use our resources. Resolve to their satisfaction, our guest's complaints and concerns.
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Dean Featherstone is listed as Front Office Manager at Best Western Plus Hacienda Hotel-Old Town.
AeroLeads has found 1 work email signal at @haciendahotel-oldtown.com for Dean Featherstone.
Dean Featherstone is based in Chula Vista, California, United States.
Dean Featherstone has worked for Best Western Plus Hacienda Hotel-Old Town, Chula Vista Rv Resort And Marina, La Valencia Hotel, Holiday Inn / Radisson Suites, and Le Meridien.
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Dean Featherstone holds Marketing from Marketing Management Institute.
Dean Featherstone is listed with skills including Hospitality, Hotels, Resorts, Hospitality Industry, Hospitality Management, Revenue Analysis, and Training.
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