Dean Govender Email & Phone Number

Johannesburg Area, South Africa

Consultant reviews, reporting on daily, weekly and monthly workload, performance management – to ensure performance is at and exceeds the standard for consultants (sales, attendance, punctuality, service levels etc.), disciplinary where needed, liaising with clients, telemarketing, administration, servicing of existing clients, self time and desk management, conduct data mining (collate all relevant information and analyze to decrease cost and increase revenue), product matching, conduct manager cancellations and refunds, correction of all incorrect transactions and incorrect administrative work where necessary and relevant, handle internal and external queries, build and maintain relationships with our clients, negotiate and close deals in a timely and successful manner, maintain and develop professional selling skills, provide management with market intelligence and feedback on trends, compiling excel reports on daily, weekly and monthly performance basis, assisting IT Development with product renewals, system testing and report on error, call monitoring, coaching and development planning with agents, examining of policy wordings, schedules, embassy letters, policy certificated and report on errors, constantly motivation a team of individually to achieve and exceed all metrics set out by the company, Ensure sales to calls answered/made out achieve and exceed the target set by our client. Servicing of ABSA World MasterCard, American Express, Diners Club, Nedbank, Standard Bank, Standard Bank World MasterCard and Standard Bank World Elite client with their travel insurance requirements.

Randburg

Telemarketing, liaising with clients, servicing existing clients, building new client base, cancellations and refund requests, follow up sales leads in a timely and effective manner, proactive switching/ selling of travel insurance in order to achieve and exceed sales metrics, accurately access customer needs, identify and deal with objections that may arise, negotiate and close deals in a timely and successful manner, maintain and develop professional selling skills, interacting with ABSA World MasterCard, American Express, Diners Club, Nedbank, Standard Bank, Standard Bank World MasterCard and Standard Bank World Elite client and assisting with their travel insurance requirements.

Project Management

Certificate in Project Management

Insurance

Regulatory Examination 5 Certificate

Insurance

FAIS Certificate - Short and Long Term Insurance

12

English, Afrikaans, Accounting, Geography, Mathematics, Biology