Responsible for:Reviewing and improving the operational performance of the business.Supporting activity which leads to improving the overall store performance growth and profitability.Develop and improve operational reportingDevelop policy and procedures to ensure effective operation and compliance of the business.Managing the communication process across the business.Handling and resolving escalated complaints.Multi-site communication within the business.Department liason to ensure smooth transition of communication to the business network.Documenting of new processes and procedures, including participating in projects to ensure seamless implimentation to the business.Working with all head office departments to ensure compliance with regulatory procedures.Assisting in process improvement and redesign.Establish areas to add more value to stores and their profitability.Project management.The gatekeeper to the business between stores and various head office departments.Creating of reports for senior managment and report analysis.Reducing costings to the business by cost analysis and procedureal development and implimentation.National conference call meetings with eighty plus candidates to ensure compliance and understanding of and new major changes to the business.

Responsibilities:Responsible for ensuring those newly opening stores have the correct mix and sufficient amounts of stock, based on square footage.Communication with the stock procurement team to ensure timely delivery of stock to new stores.Dealing with shop fitters and contractors during the shop fitting process. Including the snagging of store issues during and after completion of the shop fit. I then needed to ensure that all issues were resolved prior to the grand opening.To liaise and communicate with the Training Department and Regional Managers to ensure that the store was sufficiently staffed to prepare the store for the grand opening and thereafter.Ensure that the store is fully organised and set up ready for trade including sufficient staffing of the store front and back of house.Completing of Health and safety Risk Assessment for the store and explaining these to the team.Achievements:Successfully managed the projects for 70 new stores within the company. I have also opened approximately 40 new franchise stores and assisted them in understanding the fundamentals of the business.Successfully managed new stock files for 150 new store openings by ensuring correct stock levels.Responsible for organising approximately £6 million of stock for these new stores. This was through existing third party suppliers and creating new contacts as well as stock supplied from the group.Created the company merchandising manual that is now an integral part of the business.Created the new store opening manual which again is now an integral part of the business.Trained and developed 4 new store opening project managers.Managed over 1000 team members while opening new stores.

Part of a team responsible for the opening of new stores.Visiting and developing existing stores in the North West and Teeside,Deciding which colleagues will be promoted using performance management reviews and talent matrix.Taking positive action to address under-performing stores.Coaching, challenging and supporting colleagues in person and via conference calling.Holding regional manager meetings.Invloved in the setting of targets and monitoring of targets financial and practical.Overseeing store, monitoring and reporting on performance.Sock management and managing stock losses.Ensuring that store presentation in exact to company standards and merchandising guides.Ensuring store compliance to risk and loss prevention including store audits and compliance audits.To ensure that stores are compliant with health and safety requirements.Preparing and presenting business development plan for the region in line with company stratergy. Forcasting the effects of performance on stratergy.Comprehending, interpreting and analysing performance of the different KPIs in the business including Retail Sales, Cheque Cashing, Western Union, Pawn Broking, Foreign Currency and stores Buying Counter activities.Mediating and resolving customer complaints.Store management development and training.Advise management on ideas and ways to improve general performance and best practices to impliment these ideas.Identify needs of the business store specific to ensure that performance in maximized accross all stores.Control of stores P&L accounts to minimize costs to the business.Management of salary budgets within the region to company set targets.

Partnered the implementation of procedures and policies to ensure that company losses are kept to a minimum to help maximise company profits.The guidance and training of management in completing and following the correct procedures to help achieve the above.Partnered in the implementation of the company compliance/Risk audit for regional managers and in-house auditors.Completing of stock takes and responsible for the auditing and stock compliance for 9 stores. Total annual stock turnover in excess of £8 million and cash audit management in excess of £30 million across the various income streams of the business.Report creating on losses, stock take results and shrinkage. Responsible for investigations into poor management and significant losses to the business.