Dean Ikhwan
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Dean Ikhwan Email & Phone Number

Agent of Change. The Bridge between IT and People. at Eastspring Investments
Location: Singapore, Singapore, Singapore 5 work roles 2 schools
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Current company
Role
Agent of Change. The Bridge between IT and People.
Location
Singapore, Singapore, Singapore
Company size

Who is Dean Ikhwan? Overview

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Dean Ikhwan is listed as Agent of Change. The Bridge between IT and People. at Eastspring Investments, a company with 715 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Dean Ikhwan.

Dean Ikhwan previously worked as Senior Software Engineer at Eastspring Investments and SME IT Engineer at Ubs. Dean Ikhwan holds Bachelor Of Science In Information Systems & Management from University Of London.

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Eastspring Investments

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Profile bio

About Dean Ikhwan

I believe Information Technology helps improve the lives of people. However, IT is often misunderstood or under-utilized. Thus, it is my mission to help everyone to maximize the benefits of the systems and tools available to them by trouble-shooting issues, configuring systems and bridging people and technology.I am an experienced and reliable IT Engineer with over 10 years of valuable experience in managing IT Systems performance to ensure company success. Adept in change management, systems migration and integrating end users to the company’s IT environment. Accustomed to handling IT support, IT projects and collaborating with various engineering departments using IT tools and applications. Bringing forth a motivated attitude, an analytical mind-set and the ability to establish strong and productive relationships with other colleagues. Within the 7 years working in Exane BNP Paribas, I accumulated the necessary skills to effectively carry out not just IT desktop support, but also office management and event management. I've also had the pleasure of working with people from all over the world and provide them with great satisfaction in resolving their issues.Wherever I go, I strive to build lasting relationships with people I met, be it colleagues or clients, as such relationships enable me to better understand their needs and requests. A strong network amplifies one's ability and strengths.

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Dean Ikhwan's current company

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Eastspring Investments
Eastspring Investments
Agent of Change. The Bridge between IT and People.
singapore, singapore
Website
Employees
715
AeroLeads page
5 roles

Dean Ikhwan work experience

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Senior Software Engineer

Current

Singapore

Deployed to Eastspring Investments through Tech Mahindra.

Dec 2021 - Present

Sme It Engineer

Ubs

Singapore

  • Pilot member of migration team that was responsible in migrating over 5000 end users from Windows 7 to Windows 10 Virtual desktop platform. Introduced processes that speed up migration by 30%.
  • Conducted training and knowledge sharing with new team members to ensure synergized collaboration and improve integration.
  • Provided excellent first level and second level incident management support to end users, resulting in high scores in customer ratings, increased compliments from user and being selected to provide white glove service.
  • Formulated solutions that reduced downtime of outages by up to 50%. Solutions were sometimes selected in knowledge sharing database for global deployment.
  • Provided hardware, software, user account, IT access expertise to end users in a friendly, professional, timely and effective manner that leaves a lasting impression.
Apr 2020 - Dec 2021

System Engineer

Singapore

  • As part of the MS Super Crew, I had the pleasure of helping colleagues and clients resolve their IT issues speedily and effectively.
  • Improved efficiency of remote access by 60% via network infrastructure upgrade for local office consisting of 22 staff.
  • Consistently achieved high client’s satisfaction ratings for being responsive to over 100 IT support requests weekly. Hence, providing a quality and responsive service to most users.
  • Cemented client’s commitment to the company’s service, when they extended the contract for a further 2 years, due to the stronger client-service provider relationship I had built with them and my successful execution.
  • Single-handedly reorganized IT inventory for the office that freed up 30% more space and improved the locating of IT peripherals and devices by 60%.
Jul 2019 - Dec 2019

It, Logistics & Office Support Officer

Singapore

  • Asides from being a team player for the Global Help Desk, I was also the multi-task man for the Singapore office, with responsibilities in office management, event management, logistic management, procurement.
  • Provided 1st Level Support to over 500 Exane users globally. Users supported were from Singapore, India, United Kingdom, France, Germany, Swizterland, Italy and USA. Assistance was rendered through telephone and Citrix.
  • Improved customer satisfaction every year (from 93% to 99%) by troubleshooting on a large variety of hardware and software issues quantified through an internal ticketing system. Application range from Windows 7.
  • Maintained over 30 computer systems, including installation and configuration of hardware and software for desktops, laptops, IP telephone, routers, switches and servers. Solely carried out system migrations of WinXP.
  • Supported Equity team’s roadshow events, which included organizing transport and lodging for corporate clients, arranging group and one-to-one meetings and giving detailed schedule updates to various stakeholders.
  • Office management, facilities management and human resource personnel for Singapore office. Responsibilities covered inducting new personnel, managing stationery supply, handling various infrastructure issues and.
Jan 2012 - Mar 2019

Junior Analyst

Netarc Pte Ltd

Singapore

  • Provided 1st level onsite and remote support to clients facing network, desktop, application and hardware issues.
  • Deployed and managed desktops, laptops, servers and network devices.
  • Conducted training to clients on use of hardware and software used within their business.
  • Wrote customized IT Documentation to cater to decision-makers, system engineers and end users.
  • Facilitated critical support requests and solved client’s issues within the company’s targeted time-frame.
Jun 2009 - Dec 2011
Team & coworkers

Colleagues at Eastspring Investments

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2 education records

Dean Ikhwan education

Bachelor Of Science In Information Systems & Management

Activities and Societies: SIM Outdoor Adventure Club, Student Representative Club

A-Levels, Computer Science

Serangoon Junior College
FAQ

Frequently asked questions about Dean Ikhwan

Quick answers generated from the profile data available on this page.

What company does Dean Ikhwan work for?

Dean Ikhwan works for Eastspring Investments.

What is Dean Ikhwan's role at Eastspring Investments?

Dean Ikhwan is listed as Agent of Change. The Bridge between IT and People. at Eastspring Investments.

Where is Dean Ikhwan based?

Dean Ikhwan is based in Singapore, Singapore, Singapore while working with Eastspring Investments.

What companies has Dean Ikhwan worked for?

Dean Ikhwan has worked for Eastspring Investments, Ubs, Pts Consulting, Exane, and Netarc Pte Ltd.

Who are Dean Ikhwan's colleagues at Eastspring Investments?

Dean Ikhwan's colleagues at Eastspring Investments include Pearly Yap, Kmonwan Chairakwattana, Nada Ebranan, Linda Law, and Vara Kittakorn.

How can I contact Dean Ikhwan?

You can use AeroLeads to view verified contact signals for Dean Ikhwan at Eastspring Investments, including work email, phone, and LinkedIn data when available.

What schools did Dean Ikhwan attend?

Dean Ikhwan holds Bachelor Of Science In Information Systems & Management from University Of London.

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