-Manage system engineering team to plan and execute on IT projects to meet business needs, streamline operations, and protect against data loss and disasters-Maintain and streamline a mixed environment of Windows and macOS endpoints, virtual desktops, two- and three-tier applications, Windows and Linux servers, and AWS deployments

-Managed all IT systems for Columbia's Department of Surgery, including -VMWare Horizon virtual desktop infrastructure -Active Directory -Exchange -PC and OS X desktop deployment and inventory tools -MSSQL, Postgres, and MYSQL database servers -IIS, Tomcat, and NGINX web servers -vSphere virtual server environment -Datacenter and remote practice networking infrastructure -Server room physical infrastructure -Assisted computer technicians in resolving systemic and novel IT issues for users-Worked with department leadership and other institutional IT groups to evaluate and adopt new technologies as required by business needs

-Coordinated work of 23 technicians in six support areas to ensure migration was conducted in a uniform manner campus-wide-Surveyed clients regarding their use of their workstations in their daily workflow to ensure final deployment procedure would not change their user experience post-migration, and that client downtime during deployment would be minimized-Fielded all AD-related questions and worked with supporting Level II technicians campus-wide to resolve Group Policy, user authentication, account privileges, client-server connectivity issues, and User Account Control issues, among other AD issues-Worked with Active Directory system administrators to extend structure and modify policies to accommodate additional departments-Developed scripts and guide to streamline deployment process for tech, refining each to address issues with migration times, efficiency, nascent security flaws, and the preservation of the client’s user experience-Compiled regular reports of campus-wide AD deployment activities

-McAfee Product Testing Group• Served as part of working group tasked to test McAfee products including McAfee Agent for PC, Endpoint Encryption for PC, Endpoint Encryption for Files and Folders, Endpoint Encryption for Mac, and VirusScan Enterprise for Mac• Provided training on McAfee Agent and antivirus deployment to OIT and Divisional technicians.- Security Backup Unit• Developed multiple non-destructive, restorable, read-only, backups of client computers using commercial, open-source, and non-commercial software for use in legal proceedings by CUNY Central. • Created documentation to lay out steps undertaken for auditing purposes-Information Security Working Group• Developed information security primer to establish common base of knowledge and to lay out testing objectives of group-Bomgar Test Group• Evaluated remote support software for possible deployment across campus-Blackboard Transact product deployment group• Trained in use of new ID system, including ID printing software, printer usage, and its usage as a tool for online transaction• Assisted in deployment of new hardware in ID Office

-Provided troubleshooting for network connectivity issues, including Ethernet cable tracing, port patching, network settings correction, IP troubleshooting, network scanning, and Wi-Fi connection troubleshooting-Conducted user migration to new hardware and operating systems (including Windows to Mac transfers) using migration tools such as the Apple Migration Assistant and the User State Migration Tool, as well as via manual copying-Developed system imaging processes to speed new hardware deployments using SysPrep, Windows Deployment Services, CloneZilla Server Edition and DeployStudio-Disassembled and set up computer systems for client office relocation-Repaired desktop and laptop systems- replacing RAM, hard drives, and system boards-Configured and provided troubleshooting for client access to campus email servers via Outlook, Thunderbird, Eudora, Entourage, Apple Mail, and the native clients of iOS, Android, and BlackBerry mobile devices-Created email archiving guides for clients and technicians-Configured network printing and email scanning features on office printers and provided troubleshooting for malfunctioning units. -Managed OU hierarchy and domain memberships on campus Active Directory for computers in OIT computer labs-Installed physical security for iMacs

-Attended to call-in and walk-in requests from faculty, staff, and students of the college-Assisted clients with email, CUNY Portal, and Active Directory password resets and account information retrieval-Provided directory assistance to callers and campus directions to walk-ins-CUNY Portal navigation-Email configuration for laptop and mobile devices (Android, iOS, and BlackBerry); software installation and disbursement; network connection troubleshooting-Provided temporary AD account provision for non-college CUNY students-Provided general computer advice

- Provided small group training to students in Microsoft Excel, Word, PowerPoint, CUNY Portal, CCNY’s computing services, and basic Windows functions- Developed lesson plans, assisted students with homework and projects- Conducted specialized small group and individualized instruction on the use of MATLAB for engineering computations- Role expanded to include maintenance of computer workstations and servers via regular image deployment and troubleshooting- Virtualized server and upgraded from Windows Server 2003 to Windows Server 2008 R2 for more efficient management of Windows 7 machines- Developed Group Policy to prevent student defacement of workstations or unauthorized access to staff resources- Migrated from Norton Ghost Server-run net deployment of system images to CloneZilla Server Edition and finally to the more specialized WDS server role

Worked on development of holistic academic improvement strategy for membership. Distributed $2,500 in Regional scholarship funds. Oversaw Fundamentals of Engineering-based competition on zone, regional and national levels of play.

Developed Microsoft Office Groove 2007-based workspace for asynchronous, ad-hoc file sharing for Regional Executive Board. Provide oversight for club activities and events for 15 school chapters within the Zone. Provided assistance and oversight to 2 colleges in creating NSBE chapters on their campuses ensuring that all guidelines and policies were followed.

Provided leadership and yearly goals for the campus chapter, collaborated with employers and alumni chapter to schedule events and activities to educate students about opportunities in the engineering field, collaborated with other school chapters within the zone to schedule events, managed and tracked club budget.

- Developed and maintained MS Access database of PDF scans of engineering drawings and inspection documents to streamline contract inspection process- Assisted supervisors in inspecting outside contract work done adjacent to NYCTA property for compliance with transit authority and New York City building codes.