Dean owned and operated his own company for ten years, running a successful retail business, employing 2 permanent and up to 5 casual staff. He has grown and relocated the business to new premises during that time, expanding both its physical and online presence. Over the ten-year period he has streamlined and improved back-end processes to improve customer experience and satisfaction, building up a customer database of over 9,000 unique customers. He had full financial management responsibility for the businesses along with operational and people management responsibilities.Key Responsibilities include:• Devised, deployed and monitored processes to boost long term business success and increase profit level by 7%• Redesigned back-end processes and drove improvements to increase customer satisfaction and improve the customer experience.• Implemented a new POS and integrated a new back end sales management system.• Oversaw day to day operations of the business by fostering strong relationships with both customers, employees and wholesale suppliers• Managed and maintained customer service standards and customer complaint resolution• Redesigned the business’s website to expand and improve functionality and improve the brand look and feel• Developed and cultivated relationships with new and existing suppliers through effective communication and interpersonal skills• Performed hiring, training, managing and motivation of employees• Managed sales, marketing, inventory management, payroll, and advertising functions• Studied the industry and market to kept abreast of new trends including attending interstate wholesaler exhibitions

In this role Dean initially commenced work as a project manager for training and assessment company TACK International at the headquarters outside of London in the UK. After two years he relocated to the US with his wife and continued in the role working remotely for five years before again transferring, this time to Australia where he continued working remotely reporting in to the UK.Dean was the global project manager for the Accenture contract, managing the development and delivery of training programs for Accenture in 15 different countries. Key Responsibilities included:• Key contact with Accenture managers to organise, schedule, coordinate and deliver training to over 35,000 employees across 15 countries.• Scheduled over 20 different induvial soft skill training programs, online and face to face, building a yearly calendar of training events.• Coordinated external facilitators and training consultants to deliver training courses in multiple global locations.• Managed the production and delivery of training materials ensuring participants received the correct materials at the correct locations• Managed a team of instructional designers to deliver first class programs, coordinating version control and improvements to course design and materials• Assessed and improved customer satisfaction through the design and delivery of learner satisfaction surveys• Managed the customer relationship with Accenture including the provision of reporting and analytics

In this role Dean was the senior training consultant for a registered training organization in Victoria responsible for the development, coordination and facilitation of technology training and assessment programs.Key achievements in the role include:• Delivering technology training programs to trainees. • Undertaking competency assessment for trainees• Scheduling, coordinating and conducting training and assessment sessions to trainees in various city and regional locations.• Developing and updating training materials.

In this role Dean worked with St George Bank as the Learning Management System specialist/Client Deliver manager responsible for the successful implementation of the Learn Now LMS. This was the first time St George had implemented a learning management system and Dean was responsible for client management, customer service, user testing and feedback, systems integration, and reporting and analytics.Key achievements in the role include:• Client relationship management, complaint resolution and customer service. • System integration and bug identification• Scheduling and providing user training• Coordinating user training materials• Coordinating and scheduling user acceptance testing.• Providing reporting and analytics.

In this role Dean was a senior training consultant for a registered training organization in NSW responsible for the development, coordination and facilitation of training and assessment of technology and commercial cookery programs. He had a diverse range of clients including businesses and a prestigious high school. In this role Dean was also involved in the development and delivery of training for the employees in the Athlete’s and Media Village for the Sydney 2000 Olympics. During the Olympics he also worked as a Chef in the corporate boxes.Key achievements in the role include:• Developing and delivering technology training programs and commercial cookery programs to trainees. • Developing, designing and facilitating customised training sessions for organisations and schools• Scheduling, coordinating and undertaking competency assessment for trainees• Scheduling, coordinating and conducting training and assessment sessions to trainees in various city and regional locations.• Developing and updating training materials.• Developed reporting and analytics of the training provided• Managed learner satisfaction through satisfaction surveys and improvements based on feedback