Dean Johnson Email & Phone Number

Chapel Hill, Nc, Us

San Jose, Ca, Us

Responsible for product ARR growth for a number of mid-size customers. Coordinated work of engineers leading and teaching the customers for increased productivity and product usage. Technical expert in Catalyst Center (DNA Center).

San Jose, Ca, Us

Worked with Cisco’s largest customers and their Cisco account teams to identify and provide for implementation, support, and training needs, track and predict product usage, and over-all guide the customer in using all Cisco products. Coordinated work of engineers (Customer Success Specialists).

San Jose, Ca, Us

Guiding Global Enterprise Customers to adopt and love Cisco Enterprise Products. Current focus: Cisco DNA Center.Give technical presentations, demos, explanations, problem solutions, answers to customers. Leading team peers in working together.

San Jose, Ca, Us

Led team of Network Consulting Engineers for Planning, Design and Implementation of: Cisco DNA Center (DNAC), IWAN, SDWAN (Viptela), SD-Access, and Internet of Things Networks: Cisco ISR 4k, CGR 2010, 1000 series, CGS 2520, IE 2000/3000, 819, 829 and associated architectures; also ASR 9000, Video Surveillance and Physical Access products.

Herndon, Virginia, Us

One of just two Network Engineers. Setup new services and infrastructure (to take over from service providers) including: ForitNet FortiGate and FortiAnylizer (Firewall, IDS/IPS, etc.), APC UPS Monitoring, SolarWinds Orion. Utilized Concord reporting. Upgraded and troubleshot Cisco 3750 switches and 2800 and 3845 routers. Audited Network Closet Access for all sites to verify network security.

Purchase, New York, Us

Network Project Implementation team member. Worked projects to convert and integrate remote sites (Cisco routers and switches) in corporate merger and to implement Cisco Network Admission Control (NAC). Identified devices with higher than needed Smartnet contract service level, saving the company thousands of dollars annually. Utilized CiscoWorks in reporting on and documenting the network. Received Cisco Nexus 5000 training.

Lewis Center, Ohio, Us

Environmental Protection Agency nation-wide network and national data-center. Reformed group from low to high performers. Increased group morale and motivation. Implemented training program. Increased customer satisfaction dramatically.Led team responsible for WAN problem resolution and reporting as well as new projects. Mostly Cisco gear in use. Multiple ISPs network; T1 up to OC3, point-to-point and frame-relay. Configured routers for new site installations, as well as new functionalities such as Load Balancing Across multiple T1 lines, sending of NetFlow data to Network Management servers etc.; swapping of routers and switches or cards for consolidation, problem resolution, upgrade or standardization. Configured full services on Nortel (Blade Center) Ethernet Switch modules including Server Load Balancing (SLB) etc., administered TACACS accounts, supervised field support groups with switch problems and upgrades, establish methods and procedures for limiting access rights of layer 2 field support personnel in Cisco Layer3 switches. Installed and instructed engineering team on CiscoWorks, and utilized multiple software tools such as HP OpenView, Scrutinizer, TAVVE, Sniffers and others.

Chapel Hill, North Carolina, Us

One of just 3 network engineers, controlled and managed entire UNC Hospital Network and remote clinics.Designed and implemented custom network solutions for individual hospital departments with special needs, such as Access Lists restricting inter-VLAN routing. Performed On-Call duties.Instructed new engineers, technical personnel and hospital employees on network operational procedures.Supervised technical contractors and data cable installers on projects.Resolved problems/worked on and upgraded Cisco equipment: Catalyst 6500 , 4000, 3550, 5000, 1900 and 2900/3600xl series; IOS routers: MSFC2, RSM, MC3810, 4000, 7500, 2500, 3000, and AGS series; Cisco wireless Access Points; PIX firewalls and Firewall Switch Modules, VPN Concentrator, Cache Engines; using protocols e.g. Spanning-Tree, VTP, OSPF, EIGRP, Frame-Relay, IPX, 802.11b, 802.1q, ISL, HSRP, DHCP, TACACS, NAT.Managed Projects utilizing personnel from multiple teams: Upgraded entire switched network (90+ switches), migrated several buildings from Token-Ring and old Ethernet to new Ethernet –4700+ user ports, implemented CiscoWorks2000 LAN Management Solutions, implemented UPS monitoring system.

San Jose, Ca, Us

Resolved customer problems (both normal and high priority) through troubleshooting, instruction, recreating and filing bugs, and working with developers and OEM vendors to provide product fixes.Earned Gold Award for Excellent Customer ServiceProducts supported included the following:CiscoWorks2000 (Resource Manager Essentials, Campus Manager, NetScouts's Traffic Director, CiscoView, etc.), CiscoWorks Windows, IpSwitch's What's Up Gold, CastleRocks's SNMPc, Threshold Manager (preceding applications supported on Winsows2000/NT/95, Solaris, AIX, HPUX), RMON SwitchProbes, WAN Probes, etc.; SNMP, RMON and CDP configuration and behavior issues for ALL Cisco devices; interaction with third-party management tools such as HP OpenView, MRTG, NetSNMP, and various other MIB compilers; all Cisco MIB issues; both basic and complex IOS Router and Catalyst Switch configurations involved with problems on the above technologies.Taught classes to new engineers, which resulted in the reduction of case escalations.Discovered and recreated numerous bugs; resulting in product improvement and faster case resolution for other engineers.Took initiative to become CiscoWorks Windows product champion, especially for What's Up Gold and SNMPc. Maintained servers for recreates, and obtained fixes from OEM companies. Resulted in higher customer satisfaction through faster case resolution.Mentored a new engineer as well as gave assistance and answers to many engineers that were having difficulty, particularly with Traffic Director, RMON Probes, and CiscoWorks Windows.

Armonk, New York, Ny, Us

Supported all IBM buildings in the Triangle area. Included supporting IBM Token Ring, Ethernet, and ATM Switches, Bay Routers, various CSU/DSUs, and Proxim Wireless Access Points. Led rotating Problem Determination Team. Resolved network problems, addressed customer complaints and presented in Root Cause Analysis Meetings.Discovered and resolved problems such as: rogue DHCP servers, routers, and active monitors; network misconfigurations e.g. TCP/IP subnet and routing, missing filters, disabled ports, ring number, speed settings, Token-Ring soft-errors/purging, duplicate IP address problems, workstation misconfiguration, hung CSU/DSU, cable faults, bad hardware, hung ports, network loops, bugs requiring upgrade in code, modem problems, etc. using a variety of tools e.g. Portable/Remote Sniffers, RMON Probes, Flukes, and LAN Network Manager. Provided work-arounds for switch and router incompatibilities/bugs. Coded a C program to use SNMP to query LAN devices for system and port level configuration MIB data before and after a network change to create better records for verification and trouble-shooting.As AIX Specialist:Performed network analysis, and instructed IBM customers and internals on: TCP/IP, routing, NFS/NIS, DNS, SLIP, E-mail, NetView, IP address assignment, etc. Supported the RS/6000 (Power and PowerPC models) and worked with various other systems. As Desktop Specialist:Programmed in HTML for group Web Pages. Configured ThinkPad and Desktop PCs with TCP/IP, OS/2 and Win-OS/2. Setup hardware such as, Color Printers, Writeable CD-ROM, and Digital Cameras. Instructed IBMers on software procedures. Managed hardware inventory.

Provo, Ut, Us

Instructed students on math concepts from college Algebra to Calculus II. Managed satellite lab periodically. Instructed students on Computer Program use.

Washington, Dc, Us

Troubleshot and installed IBM PCs, VAX hardware, terminals. Reorganized cabling for much of the facility. Instructed users on new procedures.

Master Of Business Administration - Mba

Bachelor Of Science, Computer Science