Dean Johnson Email & Phone Number

Chapel Hill, NC, US

San Jose, CA, US

Responsible for product ARR growth for a number of mid-size customers. Coordinated work of engineers leading and teaching the customers for increased productivity and product usage. Technical expert in Catalyst Center (DNA Center).

San Jose, CA, US

Worked with Cisco’s largest customers and their Cisco account teams to identify and provide for implementation, support, and training needs, track and predict product usage, and over-all guide the customer in using all Cisco products. Coordinated work of engineers (Customer Success Specialists).

San Jose, CA, US

Guiding Global Enterprise Customers to adopt and love Cisco Enterprise Products. Current focus: Cisco DNA Center.Give technical presentations, demos, explanations, problem solutions, answers to customers. Leading team peers in working together.

San Jose, CA, US

Led team of Network Consulting Engineers for Planning, Design and Implementation of: Cisco DNA Center (DNAC), IWAN, SDWAN (Viptela), SD-Access, and Internet of Things Networks: Cisco ISR 4k, CGR 2010, 1000 series, CGS 2520, IE 2000/3000, 819, 829 and associated architectures; also ASR 9000, Video Surveillance and Physical Access products.

Herndon, Virginia, US

One of just two Network Engineers. Setup new services and infrastructure (to take over from service providers) including: ForitNet FortiGate and FortiAnylizer (Firewall, IDS/IPS, etc.), APC UPS Monitoring, SolarWinds Orion. Utilized Concord reporting. Upgraded and troubleshot Cisco 3750 switches and 2800 and 3845 routers. Audited Network Closet Access for.

Purchase, New York, US

Network Project Implementation team member. Worked projects to convert and integrate remote sites (Cisco routers and switches) in corporate merger and to implement Cisco Network Admission Control (NAC). Identified devices with higher than needed Smartnet contract service level, saving the company thousands of dollars annually. Utilized CiscoWorks in.

Lewis Center, Ohio, US

Environmental Protection Agency nation-wide network and national data-center. Reformed group from low to high performers. Increased group morale and motivation. Implemented training program. Increased customer satisfaction dramatically.Led team responsible for WAN problem resolution and reporting as well as new projects. Mostly Cisco gear in use. Multiple.

Chapel Hill, North Carolina, US

One of just 3 network engineers, controlled and managed entire UNC Hospital Network and remote clinics.Designed and implemented custom network solutions for individual hospital departments with special needs, such as Access Lists restricting inter-VLAN routing. Performed On-Call duties.Instructed new engineers, technical personnel and hospital employees on.

San Jose, CA, US

Resolved customer problems (both normal and high priority) through troubleshooting, instruction, recreating and filing bugs, and working with developers and OEM vendors to provide product fixes.Earned Gold Award for Excellent Customer ServiceProducts supported included the following:CiscoWorks2000 (Resource Manager Essentials, Campus Manager, NetScouts's.

Armonk, New York, NY, US

Supported all IBM buildings in the Triangle area. Included supporting IBM Token Ring, Ethernet, and ATM Switches, Bay Routers, various CSU/DSUs, and Proxim Wireless Access Points. Led rotating Problem Determination Team. Resolved network problems, addressed customer complaints and presented in Root Cause Analysis Meetings.Discovered and resolved problems.

Provo, UT, US

Instructed students on math concepts from college Algebra to Calculus II. Managed satellite lab periodically. Instructed students on Computer Program use.

Washington, DC, US

Troubleshot and installed IBM PCs, VAX hardware, terminals. Reorganized cabling for much of the facility. Instructed users on new procedures.

Master Of Business Administration - Mba

Bachelor Of Science, Computer Science