I am responsible for conducting quality control post sprint development cycles, tracking customer issues and ticket resolution in Jira, and acting as a liaison between CSMs and the development team for tracking code fixes throughout. Additionally, I QA defect fixes, custom developments for service projects, and conduct quality control checks of the software instances periodically to identify defects. QA Lead Responsibilities:• Conduct quality control post sprint development… Show more I am responsible for conducting quality control post sprint development cycles, tracking customer issues and ticket resolution in Jira, and acting as a liaison between CSMs and the development team for tracking code fixes throughout. Additionally, I QA defect fixes, custom developments for service projects, and conduct quality control checks of the software instances periodically to identify defects. QA Lead Responsibilities:• Conduct quality control post sprint development cycles• QA defect fixes, custom developments for service projects, and SLM periodically to identify defects• Track customer issues and resolutions using Jira and provide reporting• Act as a liaison between customer success Leads and the development team for tracking code fixes• Communicate QA results and customer issues to the development team and CSMs• Collaborate with development and customer success teams to improve overall software quality• QA integration/APIsDaily Duties:• Review sprint development cycles to ensure quality standards are met• Test software functionality to identify and report defects• Communicate customer issues and QA results to relevant stakeholders• Monitor Jira to track the status of defect fixes and customer issues• Collaborate with the development team to improve software quality and resolve customer issues. Show less

• Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Regularly engage the SIS Lead and other SIS Engineers to drive consistency across projects• Assist with SRS Operations & Maintenance (O&M) implementation and handover• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other… Show more • Building and maintaining relationships with clients and key personnel within customer companies.• Conducting business reviews to ensure clients are satisfied with their products and services.• Regularly engage the SIS Lead and other SIS Engineers to drive consistency across projects• Assist with SRS Operations & Maintenance (O&M) implementation and handover• Alerting the sales team to opportunities for further sales within key clients.• Letting customers know about other products the company offers.• Attending meetings with clients to build relationships with existing accounts.• Achieving client relationship targets and KPI’s as set by the Head of Sales.• Strong understanding of Instrumented, Non-Instrumented, and Relief Systems for IPL management and SIS design and SIL verification• Working closely with Account Managers and Sales Consultants.• Escalating and resolving areas of concern as raised by clients.• Carrying out client satisfaction surveys and reviews.• Monitoring company performance against service level agreements and flagging potential issues.• Updating the CRM and ensuring account managers are aware of changes within clients.• Passing leads to the sales team and following up on progress. Show less

• Provide our European and UK clients and potential buyers with dynamic management, process and business solutions that give them a quantifiable return of investment. • Consultants work as the backbone of our project teams, interacting with clients to discern their needs, defining these requirements and working with the software engineers or Subject Matter Experts to design technical or process solutions. • Present and implement… Show more • Provide our European and UK clients and potential buyers with dynamic management, process and business solutions that give them a quantifiable return of investment. • Consultants work as the backbone of our project teams, interacting with clients to discern their needs, defining these requirements and working with the software engineers or Subject Matter Experts to design technical or process solutions. • Present and implement solutions to the client, always listening for the next opportunity to assist our clients, whether through training, onsite support and meetings. Show less

• Manage the client and enterprise information and reporting needs via SSRS reports. • Development and maintenance of reporting output from ProSys SLM• Maintaining SSRS Reports and ad-hoc SQL scripts. • Technology used – SSRS SSAS SSIS, SQL Server 2012, data visualization tools and dimensional modeling, SVN (Version control)• Developing data integrity assurance and checking procedures• Remote installations and documentation• Data manipulation using Microsoft… Show more • Manage the client and enterprise information and reporting needs via SSRS reports. • Development and maintenance of reporting output from ProSys SLM• Maintaining SSRS Reports and ad-hoc SQL scripts. • Technology used – SSRS SSAS SSIS, SQL Server 2012, data visualization tools and dimensional modeling, SVN (Version control)• Developing data integrity assurance and checking procedures• Remote installations and documentation• Data manipulation using Microsoft Excel Show less

• Generating Winform / WPF / XAF based front end applications for various users and departments using combinations of VB.net, C#, Entity Framework and LINQ.• Varying DBA tasks such as managing backup and recovery procedures, database monitoring, indexing, logins and permissions, use jobs, alerts and mail to automate admin tasks, Query writing in T-SQL.• Create SSRS reports, based on varying management specifications and requirements.• Managed software development lifecycle for new… Show more • Generating Winform / WPF / XAF based front end applications for various users and departments using combinations of VB.net, C#, Entity Framework and LINQ.• Varying DBA tasks such as managing backup and recovery procedures, database monitoring, indexing, logins and permissions, use jobs, alerts and mail to automate admin tasks, Query writing in T-SQL.• Create SSRS reports, based on varying management specifications and requirements.• Managed software development lifecycle for new ERP system including Financial Module, Warehouse Module, Security, Purchase Orders, Sales Orders, MRP, requirement gathering, database design, coding, testing and implementation. ETL of data in existing ERP into new solution.• Understanding / Supporting of Warehouse Management System.• Managing interdepartmental relationships.• Analysis of the current systems and alternative solutions with a view to future system changes. • Working with other developers to satisfy complex business requirements. • Understanding of Agile methodologies.• Self-organisation with the ability to effectively manage time across multiple projects and with competing business demands and priorities. Show less