Dean Mansourou Email & Phone Number

Hamilton, Ontario, Canada

Ontario, Canada

• Ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs• Assist with setting operational goals for designated areas and accountable for enforcing those goals and standards• Responsible for putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store it includes gross profit, wage cost, operational… Show more • Ability to lead a team, focused on excellent customer service, outstanding product presentation, and efficient processes, designed to achieve maximum sales while controlling costs• Assist with setting operational goals for designated areas and accountable for enforcing those goals and standards• Responsible for putting in place business plans and ensure the completion of their execution to achieve financial objectives within the store it includes gross profit, wage cost, operational expenses, inventory control, net contribution, and shrink• Review and provide direction regarding planogram programs within designated areas and be accountable to oversee the delivery of merchandising programs, this includes the maintenance, communication, and execution of store planograms• Oversee the execution and maintenance of store programs and initiatives• Responsible to review and provide approvals regarding Department Manager’s store administrative activities, including financial reporting, labour scheduling, budgeting, bookings• Accountable to maintain company’s merchandising standards including all sales floor and backroom areas by providing proper delegation, direction, and identify Department Managers’ key responsibilities• Use of SAP daily and have the understanding of JDA, IPFR, and OVP systems to control and replenish inventory levels within the store• Assisted in continuous development of effective store associates to achieve desired sales and results.• Oversaw aspects of maintenance, inventory and daily activity management• Delegated assignments based on team strengths to optimize floor coverage and service levels • Analyse inventory trends to guide product ordering and develop sales promotions to minimize overstock • Recruited, interviewed and hired qualified employees to provide top-quality service• Oversaw inventory receiving, stocking, cycle counts pricing and returns by coordinating with vendors and direct employees Show less

Hamilton, Ontario, Canada

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Walked through store areas to identify and proactively resolve issues negatively impacting operations.• Processed payments… Show more • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.• Provided weekly work schedules to employees to accommodate business demands and vacation requests.• Walked through store areas to identify and proactively resolve issues negatively impacting operations.• Processed payments for credit and debit cards and returned proper change for cash transactions.• Maintained positive customer relationships by responding quickly to customer service inquiries.• Reviewed sales and gross profit report to assess company efficiency.• Met or surpassed business targets regularly through employee engagement and forward-thinking planning. Show less

Hamilton, Ontario, Canada

• Accountable to the Branch Manager for: day-to-day supervision of all Route Sales Representatives • Assisting the Branch Manager in developing a short-term account retention/revenue growth strategy• Training, coaching and motivating existing RSRs; facilitating an effective training program for all new RSRs• Completing quarterly performance and skill evaluations on all assigned RSRs• Reviewing delivery standard trend reports for each RSR and territory with action plans to… Show more • Accountable to the Branch Manager for: day-to-day supervision of all Route Sales Representatives • Assisting the Branch Manager in developing a short-term account retention/revenue growth strategy• Training, coaching and motivating existing RSRs; facilitating an effective training program for all new RSRs• Completing quarterly performance and skill evaluations on all assigned RSRs• Reviewing delivery standard trend reports for each RSR and territory with action plans to resolve variances to goals• Build good relationships with Account Managers and RSRs to achieve growth, retention, penetration, and profitability of all existing accounts• Follow-ups of all financial procedures as it relates to service• Coordinates the completion of all actions items on all Performance Reviews and Customer Progress Reports• Handling escalated customer service issues, including pricing, discrepancies, Contract Enforcement and Service Agreement Renewals• Liaison between Customer Service (Service Coordinators) and the RSRs to ensure that customers are getting immediate response to all inquiries• Leading, Training, coaching, motivating existing RSRs and new RSRs• Completing day-to-day performance check-ins of RSR’s, maintenance of Service Standards, management communication with RSRs and other key personnel• Scheduling and managing Route Specialists, to include route coverage, new account installs, measuring of major accounts• Led and Managed projects to support logistics efforts and plans• Completed routine services calls across territory to resolve customers’ issues and to maximize service and sales Show less

Bachelor Of Arts (B.A.), Business/Commerce, General / Psychology

Degree In General Psychology focus on clinical and psychoanalytic, Also General Business main focus on management and strategy.

Diploma, Civil Engineering