Dean Marks Email & Phone Number

South Africa

• Supporting the Head of Client Services with oversight of the Client Onboarding team's duties to ensure workloads are assigned evenly.• Monitoring Enhanced due diligence processes.• Ensure Team is constantly trained and updated on AML/EDD procedures.• Arranging account opening training for new staff and supporting existing staff in their development in this area; • Administering KPI's.• Processing new account openings. • Collating due diligence documentation in line with requirements; • Checking that all new accounts that are opened have been set up correctly. • Closely monitoring SLAs across the account opening team; • Develop and implement processes to ensure onboarding team meets SLA's/Tragets.• Creating management information for the Client Services team. • Acting as the first escalation point for account opening queries. • Working alongside Compliance to develop updates to the account opening process and training the team on such updates and sharing best practices with the team; • Acting as the initial point of contact between the Client Services team and Compliance; • Ensuring account opening procedures are accurate and fully up-to-date; • Supporting Relationship Managers and Account Managers as regards their account opening queries; • Performing any other Client Services related tasks as the Head of Client Services or Credo may reasonably require; and -Such other tasks as may reasonably be required in order to fulfil your role and meet business needs.

City Of Johannesburg, Gauteng, South Africa

•Supporting the Head of Client Services, Account Opening Manager and General Servicing Manager•Regular monitoring of Client Services output, agreed SLAs, activities and dashboard data•Compiling MI data•In absence of Account Opening Manager and General Servicing Manager manage Client Service workflow and distribution•When assigned, take responsibility for planned projects which are documented in the Calendar of Events, and any ad-hoc projects•Work with team managers to ensure staff are appropriately and adequately trained and co-ordinate ongoing staff development•Act as support to both teams when experiencing high volumes•Provide feedback to team managers with suggestions on improving processes and controls•Supporting Relationship Managers to ensure Client Services is delivering a high service level•Contribute in Client Service team weekly meeting•Maintaining and updating procedures, communicate any updates•Perform any other Client Services related tasks as Client Services Management or the Company may reasonably require.•And such other tasks as may reasonably be required in order to fulfil my role and meet business needs.

City Of Johannesburg, Gauteng, South Africa

I started my role with Credo in the CS admin team servicing our local Relationship managers and their clients (Financial Advisors and Direct investors) with the following:•Dealing with a variety of client queries• Updating of static data on internal systems• Opening and closing client accounts• Collating due diligence documentation• Arranging payments, journals and stock transfers• Providing clients with online access• Creation of client correspondence, when necessary• Supporting Relationship Managers with general queriesI am part of a growing Onboarding Team in SA and the following is a list of my daily tasks:- Opening of all New Business accounts received either directly from the RM or our Financial advisors . This includes Company, Trust , Individual and Financial Advisor Agreements/Contracts (Mauritius,Zimbabwe,UK, and more)- Reviewing documents and assessing the risk of all new accounts received. - Requesting upfront compliance requirements and due diligence based on the type/risk of the account. - Reviewing company/trust docs before opening accounts to ensure this aligns with our due diligence requirements. - Updating of account opening procedures and processes. - Assisting clients with online access - Processing of W8ben/W8benE tax forms. - Dealing with escalations within the Onboarding SA team. - Dealing closely with our London office to ensure emails and queries are attended to within our set SLA's.

South Africa

-Review new business pipeline , Follow-up and Tracking.-Issuing Quotations-Technical Training and ongoing support to sales staff (Invest,Life,Insure and Health).-Dealing with Queries and providing information on a range of sales and service issues.-Liasing with internal department on processing issues.-Adhere to all operational processes and minimise operational errors-Ensure accurate record-keeping and data integrity through processing tasks-Building Relationships with internal department to ensure superior service is offered to clients and Financial Advisers.-Keeping up-to-date with competitor product and service offering and industry developments.-Participating in proactive sales and marketing initiatives.-Source New Business and setting up new contracts.

Johannesburg Area, South Africa

-Process all types of instructions (new business, switches, withdrawals, transfers, BDA accounts, etc.) received from Client Service within the service level goals.-Ensure that incorrect or incomplete instructions received are escalated back to the relevant client service consultant-Adhere to all operational processes and minimise operational errors-Ensure accurate record-keeping and data integrity through processing tasks-Play a key role in ensuring correct data and correct execution of instructions-To ensure accurate record keeping through service related administrative tasks.-To assist with database updates and information maintenance.-To actively participate in the organisation´s continuous improvement by identifying and proposing solutions to system, process and service related failures-Deal with queries from client service consultants and other internal stakeholders-Assist with special projects and assignments as agreed on an ad hoc basis-Apply TCF principles in daily tasks

Servicing all PSG Wealth Clients and advisors.• Building and establishing relationships internally to improveorganizational effectiveness.• Resolving all queries from advisors and clients.• Assisting advisors and clients with queries on all processes, procedures,quotes and system functions.• Retaining and attracting new business by providing quality, efficientsupport as a client service consultant.• To ensure accurate record keeping through service related administrativetasks.• Provide IFA with weekly feedback lists on progress of all current/pendingbusiness.• Provide full administrative support to Investment Specialist’s

Parktown

•Providing full support as a business consultant to 50 brokers.•Recruitment of new brokers into the business, setting up contracts, training etc. •Managing all flows of work items (queries, requests and quotes).•Broker Support: Providing product info, training, product advice, sales support and managing new business requirements.•Building strong relationships with brokers.•New Business: Identifying business opportunities for brokers and sourcing new broker contracts.•Doing comparisons between competitors.•Scheduling and attending meetings.

Braamfontein (Head Office)

Collections Department•Collections of premiums on personal loans to reduce debt book.•Rescheduling loans.•Debt consolidation•Client service.•Inbound and Outbound Call center.•Assisting as back up for Capitec Bank branches.•Client account management

Braamfontein (Libridge)

Broker Services.•Generating leads for brokers•Broker note changes•Basic FNA.•Servicing existing clients with updates and policy schedules.Retentions•Collections of unpaid premiums,•Providing clients with options to prevent policies from lapsing.•Advice on existing policies. Client service.•Section 14 transfers.

Diploma, Business Management, Diploma

Wealth Management, Insurance, Nqf5

Tax, FICA

Matric, English, Afrikaans, Math, Geography, Technical Drawing, Civil Technology, Life Orientation., 12

Activities and Societies: Rugby. Debate TeamMatric