Dean Mayers Email & Phone Number

Maui

• Oversee entire Housekeeping operation for one of Maui largest contracted cleaning company’s servicing high-end resorts to include: The Westin Ka’anapali Ocean resort Villa’s, The Westin Nanea Ocean Villa's, Honua Kai.
• Ensure all standards set forth by each property are adhered to, including and not limited to budgeting, staffing for key managers and up to 400 team members.
• Participate and lead monthly community outreach events and fundraisers: I.E, Charity Walk, Relay for Life and cultural events.
• To ensure client intimacy and frequency of interaction with weekly, bi-week and monthly walk thru’s / inspections and delivering the “WOW” experience

6 Kai Ala Drive

• Oversee entire housekeeping operation at 1021 unit vacation ownership property running 90% annual occupancy
• Improve GSI(guest tracking) scores by 4% and achieved LRA (QA) score of 99% in cleanliness in first year by focusing on quality and implementation of measureable training program focused on building quality stable.
• Participate and lead monthly community outreach events and fundraisers
• Directed budgeting, P/L statement, driving productivity and accountability
• Re-organized work flows and processes to eliminate waste and non-needed redundancy, showing an improvement of total labor cost by 8%

Hawaiian Islands

• Served on Pride of Aloha, Pride of Hawaii and Pride of America. While dealing with short staffing issues on all 3 ships, was able to increase overall housekeeping ratings by 11%, accented by a 15% increase in public.
• Payroll controlled from 38% to 33% overtime by instituting rigid time constraints on all housekeeping areas
• CDC & USPH Certification-Completed July 2007; Pride of Aloha-97.5 FDA score July 2007-current NCLA fleet high score
• Recognized promotion candidates, worked with them to refine their talents, resulting in 10 quality managers still in our team
• Worked closely with Food & Beverage and Front Office Department Heads to improve communication and problem resolution, enhancing the passenger experience, assisting in the lowering of service charge disputes by 60

Honolulu

• Increased flow of business and profits by 30% by actively marketing and showcasing refurbished meeting rooms.
• Implemented Six Continents policies and procedures.
• Responsible for the catering business plan, budgeting and forecasting catering consumption goals.