Dean Mayers Email & Phone Number

Maui

• Oversee entire Housekeeping operation for one of Maui largest contracted cleaning company’s servicing high-end resorts to include: The Westin Ka’anapali Ocean resort Villa’s, The Westin Nanea Ocean Villa's, Honua Kai Resort & Spa, The Westin Maui Resort & Spa, Montage @ Kapalua Bay & Kapalua Resort Public Area’s, • Ensure all standards set forth by each property are adhered to, including and not limited to budgeting, staffing for key managers and up to 400 team members.• Participate and lead monthly community outreach events and fundraisers: I.E, Charity Walk, Relay for Life and cultural events.• To ensure client intimacy and frequency of interaction with weekly, bi-week and monthly walk thru’s / inspections and delivering the “WOW” experience

6 Kai Ala Drive

• Oversee entire housekeeping operation at 1021 unit vacation ownership property running 90% annual occupancy• Improve GSI(guest tracking) scores by 4% and achieved LRA (QA) score of 99% in cleanliness in first year by focusing on quality and implementation of measureable training program focused on building quality stable systems• Participate and lead monthly community outreach events and fundraisers• Directed budgeting, P/L statement, driving productivity and accountability • Re-organized work flows and processes to eliminate waste and non-needed redundancy, showing an improvement of total labor cost by 8%

Hawaiian Islands

• Served on Pride of Aloha, Pride of Hawaii and Pride of America. While dealing with short staffing issues on all 3 ships, was able to increase overall housekeeping ratings by 11% , accented by a 15% increase in public areas. This was accomplished by reinforcing all NCLA standards regarding cleanliness and performance, to fully comply with company guidelines• Payroll controlled from 38% to 33% overtime by instituting rigid time constraints on all housekeeping areas• CDC & USPH Certification-Completed July 2007; Pride of Aloha-97.5 FDA score July 2007-current NCLA fleet high score• Recognized promotion candidates, worked with them to refine their talents, resulting in 10 quality managers still in our team• Worked closely with Food & Beverage and Front Office Department Heads to improve communication and problem resolution, enhancing the passenger experience, assisting in the lowering of service charge disputes by 60

Honolulu

• Increased flow of business and profits by 30% by actively marketing and showcasing refurbished meeting rooms. • Implemented Six Continents policies and procedures.• Responsible for the catering business plan, budgeting and forecasting catering consumption goals.