I lead the development and strategy of a comprehensive SaaS platform designed to support aspiring entrepreneurs. The platform provides AI-driven guidance, interactive tools, and tailored resources to simplify the process of starting and scaling a business. I oversee the team, manage partnerships, and ensure the platform meets the needs of early-stage start-ups, offering solutions for business planning, market research, legal setup, and funding access. My focus is on driving growth, user engagement, and delivering long-term value for both users and stakeholders.

Leading Clientful to redefine client management solutions through strategic sales process optimisation and advanced account management techniques. As a cornerstone of our success, I've implemented technology-driven strategies and a results-focused approach to revolutionise how businesses connect with their clients.Key Achievements & Skills Demonstrated:✅ Strategic Sales Process Optimisation: Spearheaded the development and execution of innovative sales strategies, resulting in a swift move to net profitability within the first month of launch. This established Clientful as a leader in efficiency and profitability in the B2B sales service sector.✅ Account Management & Client Retention: Implemented cutting-edge account management practices, enhancing customer satisfaction and loyalty. Our approach enabled 95% of our customers to achieve over 400% ROI from their first month, underlining our commitment to maximizing client value and retention.✅ Leadership in Sales and Marketing Automation: Drove the integration of Zoho CRM to automate lead nurturing and conversion processes, significantly improving operational efficiency and sales team performance.✅ Financial Management & Growth Scaling: Devised and executed scalable financial strategies that ensured consistent monthly growth and a robust financial standing for Clientful. Demonstrated expertise in budgeting, forecasting, and resource allocation to support sustained business expansion.✅ Technology Utilisation for Efficiency: Leveraged technology to streamline processes and enhance service delivery, showcasing my proficiency in CRM systems, sales automation tools, and data analytics to drive business decisions and improve client engagement.✅ Quantified Impact: Directly contributed to Clientful's market presence by achieving an impressive 400% ROI for clients, validating the effectiveness of our strategies and the tangible value we bring to businesses.

Dedicated to driving organisational excellence, I partnered with a diverse range of companies across Europe and the Middle East, focusing on enhancing operational efficiency, employee engagement, and profitability. My role involved deploying targeted strategies in performance improvement, strategic development, and change management, tailored to each organisation's unique challenges and goals.Key Achievements & Skills Demonstrated:✅ Strategic Planning & Execution: Crafted and executed bespoke strategies that led to a marked improvement in operational efficiency and performance metrics, leveraging my expertise in strategic planning and organisational development.✅ Revenue & Profit Growth: Successfully boosted revenue and bottom-line profitability by an average of over 80% within the first three months of intervention, evidencing my skill in financial management and business growth strategies.✅ Employee Engagement & Change Management: Enhanced employee engagement and streamlined change management processes, resulting in higher productivity and smoother transitions during periods of significant organisational change.✅ Operational Excellence: Worked closely with leadership teams to identify and implement efficiency improvements, achieving notable advancements in productivity and cost reduction.✅ Cross-Cultural Leadership: Navigated diverse cultural landscapes to foster effective communication and collaboration, enhancing team cohesion and driving international expansions and developments.✅ Analytical Problem-Solving: Applied analytical and problem-solving skills to tackle complex business challenges, resulting in streamlined operations and improved profit margins.

Instrumental in navigating the company through an uncertain Blue Ocean market, successfully setting new benchmarks for quality in professional training. My strategic vision & hands-on approach to management led to unprecedented growth & established the company as a leader in the global educational sector.Key Achievements & Skills Demonstrated:✅ Strategic Leadership & Vision: Directed the company from concept to a prominent market presence, developing and implementing a comprehensive strategy that ensured sustainability & growth in a highly competitive market.✅ Operational Excellence & Team Management: Managed a lean but effective team of 8 core staff & oversaw the qualification & engagement of 200+ freelance trainers, alongside nurturing a pipeline of 2,000+ members. Demonstrated excellence in lean management & operational efficiency.✅ Partnership & Accreditation Mastery: Forged over 200 strategic partnerships with top-tier universities and educational bodies worldwide, securing international standard certifications & establishing a strong, credible brand.✅ Innovative Business Modeling: Innovatively adapted the business model from B2C to B2B, resulting in a 400% increase in annual revenues & a 250% boost in net profitability, showcasing my capability in business innovation & strategic pivoting.✅ Financial Strategy & Sustainability: Achieved a 15x return on start-up capital in the first year with over 25% net profitability, highlighting my strengths in financial planning & resource allocation.✅ Market Adaptation & Growth Strategy: Led the company to break even within one month of launch through strategic B2B & B2C integrations, evidencing adaptability and strategic foresight in dynamic market conditions.✅ Product Development & System Implementation: Led the creation & implementation of the PROS training methodology & a fully self-managed system, eliminating dependency on third-party software and significantly improving operational efficiency.

Company-wide performance management for all areas of the business across Egypt, Eastern Europe and the Gulf, developing company strategy and process creation, implementation and development, while guiding R&D to maintain a leading market position,Key Achievements:✅ Established a new sales approach leading to a 24% higher cold lead to proposal conversion✅ Lead the design and creation of a customer Learning Management System (LMS)✅ Identified gaps in the market for vastly improving tangible training results and developed services to fill these gaps✅ Heavy involvement in the recruiting of new leading roles in the company✅ Improved operational processes using lean Six Sigma methodologies, such as Kanban✅ Implemented Agile methodologies, namely ADDIE, SAM and SCRUM to development areasEarned Credentials:➡️ GTD Certified Master Trainer | David Allen Company ➡️ GTD Certified Coach | David Allen Company ➡️ Gold of the Desert Kings Certified Trainer | Eagles Flight Company➡️ Windjammer Certified Trainer | Eagles Flight Company➡️ Council of the Marble Stars Certified Trainer | Eagles Flight Company➡️ Promises, Promises! Certified Trainer | Eagles Flight Company➡️ Coral Banks Certified Trainer | Eagles Flight Company➡️ Configurations Certified Trainer | Eagles Flight Company➡️ Managing for Employee Engagement Trainer | Gallup Company➡️ Managing for Employee Engagement Coach | Gallup Company➡️ TOPSIM Change Management Trainer | TATA Interactive Systems Company➡️ TOPSIM Marketing Trainer | TATA Interactive Systems Company➡️ TOPSIM Management Trainer | TATA Interactive Systems Company ➡️ Absorbing Information Trainer | UseClark Company➡️ Laser Focus Trainer | UseClark Company➡️ Memory Master Trainer | UseClark Company

Managing UK Account training roll-outs in the UK, Egypt, Romania, India and South Africa as well as identifying knowledge gaps and high potential employeesKey Achievements:✅ Created and implemented new knowledge bases (“Advisor’s Aid” and “Supervisor’s Aid”)✅ Devised and rolled out a system for knowledge management saving 15+ hours per week✅ Trialled and improved on induction training methodologies, speeding up initial advisor performance by 200% within the first month✅ Ran root cause analysis for high attrition and fixed hiring forecasting as well as improving attrition rate by up to 20%, saving the company in excess of £50k GBP per month

✅ Improving internal processes and skill-sets within the team, old and new✅ Developing new templates to use, increasing data generation methods by up to 95% quicker

✅ Managing performance and personal development for teams of new advisors during their first 3 months on the job, directly out of training, as well as long-term employees, with a focus on achieving contractual KPIs and guiding them professionally to adapt and thrive in an international, fast-driven environment. ✅ Conducting TTTs for other Supervisors and teams, as well as generating reports for the operations, forecasting and planning for future improvement while taking into account operational KPIs and OpEx vs budget.

✅ Performance managing, knowledge managing, coaching, presenting, training, mentoring, guiding, handling escalations, process improvement and agent assessment and development (personal and career-wise) from the first day, through a one-month induction, through their first 3 months on the floor. ✅ Managing floor walker logistics and ensuring a smooth learning and development integration, looking after the development of over 700 advisors.

Managing UK accounts; taking care of billing queries, technical issues, service adding/removing/advice, exchanges, returns, repairs, deliveries, account and contact maintenance, activations, disconnections, network queries, handling escalated issues/complaints, presentations, manager delegations, credits and adjustments.

✅ Sales/Account Management✅ Service presentation✅ Main point of contact for clients/Customer relations✅ Business development✅ Creative input/Design evaluation✅ Website testing✅ Law and financial management✅ Project management✅ Content management✅ Website documentation✅ Created and maintained several marketing campaigns, including the use of AdWords and other CPC/CPM programs to generate and maintain a flow of business at a minimal cost

I spearheaded a comprehensive fitness consultancy, delivering personalised training and nutrition plans across multiple locations. My holistic approach to health and wellness, coupled with a deep understanding of physical fitness, enabled clients to achieve and surpass their health goals.Key Contributions:✅ Customised Fitness Solutions: Designed and executed tailored fitness programs, including one-on-one and group sessions, circuit training, and wellness workshops, adapting strategies to individual client needs for optimal outcomes.✅ Nutritional Planning & Coaching: Developed and implemented personalised diet plans, focusing on balanced nutrition, to complement fitness regimens, ensuring holistic health improvements for clients.✅ Client Goal Achievement: Empowered clients to set, pursue, and achieve their fitness and health goals through motivational coaching and strategic guidance, leading to significant improvements in their physical well-being.✅ Cross-Geographical Impact: Successfully expanded services to diverse markets in the UK, Netherlands, and Egypt, demonstrating flexibility and cultural adaptability in fitness coaching.

✅ Involving a rigorous training program, meticulous sales process, research, reaching DMs of Fortune 500 companies by going through switchboards, personal assistants, direct lines and mobiles, sale/after-sales account management of clients I brought on board (including DOW Chemicals, Ernst & Young and Horizon Financial Services), building relationships and closing deals.✅ Upwards of half a million Euros in sales made to C-Level management during a global recession.

As the Warehouse Manager for Currys PC World Business, I led a team dedicated to optimising warehouse operations, ensuring exceptional customer service, and driving sales performance. My role was pivotal in streamlining processes, enhancing security measures, and fostering a customer-first culture.Key Contributions:✅ Operational Efficiency: Implemented strategies for efficient warehouse management, reducing stock discrepancies and improving inventory control.✅ Sales Performance: Actively engaged in sales strategies that bolstered the store's revenue, demonstrating a keen ability to convert operational efficiency into tangible sales results.✅ Customer Service Excellence: Led by example to provide outstanding customer service, resolving inquiries and ensuring a positive shopping experience.✅ Security Enhancement: Oversaw the development and enforcement of robust security protocols, significantly minimising loss and ensuring a safe working and shopping environment.