ADS Logistics Services., Mira Loma, CA Manager Information Technology Managed and maintained helpdesk, server administration, and network operation center including backup, disaster recovery, virus-protection, e-mail, and security.Determine hardware and operating system resource requirements. Plan and implement hardware installation and upgrades, maintain physical technical Infrastructure, directories, and system documentation; Plan and implement operating system and application upgrades.Monitored and diagnosed network system-level issues of performance, speed, reliability, and accessibility.Performs hands-on configuration, testing, troubleshooting, and documentation activities for 2008r2 Servers and desktop computers.Develop system security and firewall requirements based on industry standards and management preferences, plan and implement systems backups, coordinating recoveries, including offsite disaster recovery.Responsible for the configuration and administration of RF device and access points.

AGI TECHNOLOGY INSTITUTE INC., Rancho Cucamonga, CA 2004-2013Microsoft Instructor and Corporate IT Administrator Designed and constructed a wide-area network connecting satellite offices to corporate headquarters. Oversaw setup of servers and desktop workstations. Recruited and trained network and desktop support technicians. Prepared budgets and managed expenses. Configured routers, firewalls, domain name services, e-mail, Web, and ftp services.Implemented wide-area fault Tolerant network to increase availability of field data at corporate headquarters and improve communications with field technicians.Researched, negotiated, and instituted standard server configuration for remote sites, achieving 27% cost savings while establishing a corporate-wide server standard.Performed impromptu security checks of servers and networks to verify adequate virus protection and compliance with corporate procedures.Conducted training sessions for server administrators to collaborate on future plans and coordinate IT development projects.Microsoft Instructor following student teaching practicum, instructing all Microsoft and non- Microsoft subject areas (MCP, MCSA, MCSE, MCITP, A+ and NET+).

Reorganized the department: created an environment responsive to user requests for support and services, improving user’s confidence in the department, which improved overall morale in the department.Direct the help desk and desktop support staff in providing support services in the implementation of new systems and upgrades to existing applications, ensuring uninterrupted service to the medical center employees and other users of Information Services (IS), Data Center Operations, and Help Desk.Manage and control the computer operations and production control functions; ensure all computer hardware is operational, the integrity of test systems, and availability of data bases for online processing of scheduled production applications.Select, train, supervise, and schedule staff tasked with the resolution of software and hardware problems on a 24/7 basis; assess staff skills; prepare education and training plans to maintain and upgrade knowledge; develop performance standards.

Worked with senior staff in the design, planning, implementation, and support for infrastructure design and workstations deployments. Directed the activities of Network Analysts on Novel to NT migration; Fax, MS Exchange, Terminal, and SMS servers; policies and profiles; and centralized backup, disaster recovery and performance and connectivity projects and implementations. Assigned user accounts and granted permissions to shared resources. Assured senior management of data protection by demonstrating permission settings. Conducted security analysis to identify and address weaknesses. Monitored available disk space to ensure sufficient space for regular operations.Provided technical expertise in the evaluation, purchase, upgrade, and maintenance of software/hardware. Installed, configured, and updated server-based applications, including accounting system and records database.Designed training and procedural materials to maximize system utilization, policies and roaming profiles. Maintained server and network performance and connectivity. Insured Data Integrity and Disaster Recovery. Primary support analyst for the President, Disney ABC Cable Network Group and the Executive Team.

Installed troubleshot, repaired, and maintained peripheral devices, PCs, and Macintosh Computer system; resolved system problems.Designed developed, implemented and managed systems; provided leadership on major infrastructure design, implementation and quality assurance projects. Maintain a 250+ node network consisting of, Intel 100Base-TX switching hubs full duplex, Cisco Ether Switch, AsanteFast 100Base-TX, Asante 10Base-TX Hubs and a Cisco router.Setup and service off site computer relations and connectivity to main servers.Reviewed proposals, negotiated bids, and purchased computer-related equipment; monitored vendor performance.