Smg Cloud Specialist
• Lead testing, configuration, and setup for Enterprise Messaging Suite on AWS Cloud • Monitored Secure Messaging Gateway systems on the AWS Cloud• Troubleshot and resolved customer issues relating to Secure Messaging Gateway• Installed updates and other patches• Created weekly backups of testing and lab systems in vSphere • Provided weekly reports to management of SMG and other software application statistics• Wrote technical documents outlining installation and setup procedures for SMG and EMS