Dean Palm Email & Phone Number

Austin, Texas, United States

• Maintenance and QA for SaaS platform app.weinfuse.com
• Writing Active Record queries as needed to interact with the underlying MySQL2 database
• Creating and editing documentation for database maintenance tasks
• Establishing integrations for a host of partners (AMD, Kareo, R2, WellSky, SamaCare, ChARM, NextGen)
• Troubleshooting application issues up and down the stack
• Contributing process and design improvements for workflows in WeInfuse software

Austin, Texas Area

• Quality Assurance for a variety of festival applications
• Tier 1 through Tier 3 support for end users of SXSW software
• Training and guiding new employees through use of internal software applications
• Managing and deploying updated software to multiple staging and production environments
• Writing and testing Ruby and JavaScript code for developing festival applications
• Focus on quality code for shopping cart, scheduling, and networking applications

Austin, Texas Area

• Guide members of all departments through use of internal apps, systems and databases
• Work with a variety of clients to provide tech support for public facing applications
• Develop strategies for improving tech delivery across all systems
• Assist development team in delivering new tech solutions for all departments across SXSW
• Provide internal QA and testing expertise for a variety of festival technologies

Austin, TX

• Worked with a variety of tools and apps integral to the functioning of the festival
• Answer all manner of user support emails concerning app functionality
• Strong use of databases in FileMaker for QA and customer support
• Quality Assurance for a variety of festival apps, including social.sxsw.com and SXSW Go
• Advancement of company brand and image through outstanding customer interactions