Dean Palm Email & Phone Number

Austin, Texas, United States

• Maintenance and QA for SaaS platform app.weinfuse.com• Writing Active Record queries as needed to interact with the underlying MySQL2 database• Creating and editing documentation for database maintenance tasks• Establishing integrations for a host of partners (AMD, Kareo, R2, WellSky, SamaCare, ChARM, NextGen)• Troubleshooting application issues up and down the stack• Contributing process and design improvements for workflows in WeInfuse software• Routinely present code and documentation to a team of 15+ engineers

Austin, Texas Area

• Quality Assurance for a variety of festival applications• Tier 1 through Tier 3 support for end users of SXSW software• Training and guiding new employees through use of internal software applications• Managing and deploying updated software to multiple staging and production environments• Writing and testing Ruby and JavaScript code for developing festival applications• Focus on quality code for shopping cart, scheduling, and networking applications

Austin, Texas Area

• Guide members of all departments through use of internal apps, systems and databases• Work with a variety of clients to provide tech support for public facing applications• Develop strategies for improving tech delivery across all systems• Assist development team in delivering new tech solutions for all departments across SXSW• Provide internal QA and testing expertise for a variety of festival technologies

Austin, Tx

• Worked with a variety of tools and apps integral to the functioning of the festival• Answer all manner of user support emails concerning app functionality• Strong use of databases in FileMaker for QA and customer support• Quality Assurance for a variety of festival apps, including social.sxsw.com and SXSW Go• Advancement of company brand and image through outstanding customer interactions