Dean Phillips Email & Phone Number

Installing Cable; Performing pre-wiring (Internal wall fish); Ladder & pole climbing; Using JDSU meter; Setting up VoIP service and in-home phone wiring; Preventing signal loss; Performing maintenance from pole to home as well as in-home wiring; Installing set top boxes; Installing modems; Installing services to businesses (cable, internet, phone);solving wiring issues; Implementing the most efficient wire layout for optimal signal performance; Troubleshooting of set top boxes, modem and… Show more Installing Cable; Performing pre-wiring (Internal wall fish); Ladder & pole climbing; Using JDSU meter; Setting up VoIP service and in-home phone wiring; Preventing signal loss; Performing maintenance from pole to home as well as in-home wiring; Installing set top boxes; Installing modems; Installing services to businesses (cable, internet, phone);solving wiring issues; Implementing the most efficient wire layout for optimal signal performance; Troubleshooting of set top boxes, modem and telephone modems (VoIP); Troubleshooting phone wiring for home and businesses; Porting telephone numbers from AT&T to Fidelity VoIP service; Troubleshooting issues with Arris wireless modem/router; Troubleshooting issues with wireless devices; Conducting maintenance of drop wire Ariel/buried cable. Show less

Duties include but not limited to: provided technical support and guidance to technicians who were diagnosing, troubleshooting, repairing and installing complex U-verse/DSL circuits including involvement in technician training; Constant fixture in the top tier rankings (around top 10-20%) of 250 total agents; Provided support to users where the product is highly technical or sophisticated in nature; Worked on complex problems where analysis of situations or data requires an in-depth evaluation… Show more Duties include but not limited to: provided technical support and guidance to technicians who were diagnosing, troubleshooting, repairing and installing complex U-verse/DSL circuits including involvement in technician training; Constant fixture in the top tier rankings (around top 10-20%) of 250 total agents; Provided support to users where the product is highly technical or sophisticated in nature; Worked on complex problems where analysis of situations or data requires an in-depth evaluation of various factors; Exercised judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results; Provided leadership by assigning work and resolving problems which is recognized in the company as Subject Matter Experts within a specific area; Assisted newer and/or less experienced agents in implementing the methods & procedures we were required to use when working with field technicians; Assisted in conversion of single pair orders to bonded pair order by processing single pair order tickets to the National Address Filter Group of AT&T; Diagnosed whether services provided are within AT&T standards of distance & synchronization in order to profile the customer with adequate service; Consistently demonstrated the ability to correlate possible service affecting issues on the cable using LSBBT tools and other advanced tools (EDGE, OVALS, CRM, etc.); Deciphered whether a customer had the ability to gain & maintain adequate service by determining actual loop footage using the Auto Cad & Engineering prints of the appropriate designated area; Referred any and all potential customers unable to maintain service to the National Filter Address Group so they could be marked as incompatible; Part of the original group to open the new center in Wichita Falls; Helped save AT&T over $30 million in unnecessary truck rolls over the 2012 fiscal year Show less

Breaking down of PC's, Servers, and other electronic devices; refubishing systems to be re-sold; restoring systems to factory settings by installing the proper OS and finding the apropriate drivers;

Comptia Net+

Studied Networking

Ms Server 2003

Studied Windows XP

Windows Xp, Computer And Information Sciences And Support Services

Studied Server 2003 and Active Directory

Diploma, High School/Secondary Diplomas And Certificates