Dean Phung Email & Phone Number

San Diego, Ca, Us

- Expert in Sales Cloud, Service Cloud, Experience Cloud, Salesforce CPQ, Salesforce Billing (Revenue Cloud), Lightning Knowledge, Salesforce Administration and Salesforce Business Analyst- Implemented Salesforce environments in short and long time frames depending on the client's needs. - Collaborated with clients to work on several spanning projects that include revamping their Sales Cloud, Service Cloud, and Experience Cloud (Communities). - Salesforce Architect for new or existing systems to make things efficient and best practice.- Created integrations between CRM and ERP using direct API calls. - Designed and implemented an automated renewal system for Salesforce CPQ and DocuSign. - Amplified marketing efforts by redesigning Pardot and HubSpot.

San Diego, Ca, Us

Acted as lead Salesforce administrator and solutions architect for a large team. Designed and supported many projects including the implementation of Salesforce's Revenue Cloud (CPQ, Billing, Commerce) to replace the current billing system (NetSuite). Supported a large Salesforce instance of over 650 users and communities with over 23,000 customers. Supported several Salesforce modules such as Sales Cloud, Service Cloud, Experience Cloud (Communities) and Revenue Cloud along with integrations to the ERP system.

Franklin Lakes, New Jersey, Us

- Launched Salesforce Service Cloud 500+ global users- Launched Salesforce Community Cloud for 9,000+ customers- Collaborated with customers for UX feedback on community- Designed a ‘Guided Case Creator’ to help simplify case creation in a step by step processfor customers in the community- Worked with third party consultants to simplify designs and cut costs on customizations- Conducted customer service training using Salesforce Trailhead and training sessions- Designed solutions to reduce call and case handle time- Created reports and dashboards for executives to track KPIs- Performed admin duties such as user management, HTML/CSS email templates, queues,public group, workflows, approval process, data migration- Speaker for Dreamforce 2019

Oceanside, California, Us

NetSuite Implementation- Worked closely with Professional Services team to customize and configure NetSuite- Reduced NetSuite Professional Service hours by creating customization in-house- Created Functional Requirement Documents (FRDs) and Technical Design Documents (TDDs)- Designed Visio diagrams for existing and new business processes- Developed workflows and scripts to help streamline processes- Created custom records for dynamic pricing by region and vendor- Developed automation to update sprint (Agile) tickets in NetSuite- Prepared the system for end-user UAT and process walkthroughs- Migrated data from Great Plains and CRM into NetSuite

San Diego, California, Us

Responsibilities:NetSuite - OneWorld Implementation- Workflows for SOX Compliance- Fixed Assets- Inventory Management- Requirements gathering, solutions design, flowcharts, and training- Advanced PDF/HTML and Scriptable Templates- Creating custom fields, records, and online forms- Complex searches and reportsSalesforce- Streamline CRM process (leads, accounts, opportunities, cases)- Support Consoles- Process Builders- Workflows- Validation Rules- Web to Case/Lead- Approval ProcessesSalesforce CPQ (formerly SteelBrick)- Simplified the quoting process- Dynamic Bundles (depends on Sales Rep's selection)- Product Rules for bundle configurations- Price Rules for discounts and mark ups- Complex Quote Templates- DocuSign integration and streamlining acceptance- Contract creation- Asset CreationSalesforce QTC (formerly SteelBrick)- Subscription Billing- Conga Quote Templates- Credit Card and ACH Integrations (Authorize.net)- Revenue Recognition- Tax integration (Avalara)

Encinitas, California, Us

• Administrator and developer for the NetSuite ERP and CRM system• Created dynamic shipping rules to help accommodate different types of sales promotions• Developed and designed customer facing emails (quotes, orders, cases, and shipping)• Created KPIs and automation for supply chain management• Coordinated with executive management for deliverable and priorities• Implemented new business processes to help sales, customer service, and accounting reps with their daily routines (using SuiteFlows and SuiteScripts)• Created advanced SuiteAnalytics to help build searches/reports for various departments• Managed the integration between our EDI vendor (Hi-Jump) and NetSuite. • Empowered sales reps by creating a SuiteFlow process to allow discounting to a certain limit

San Diego, Ca, Us

• Leading a team of four NetSuite administrators• Implemented NetSuite for ESET’s Australia instance. This included ERP, CRM, Ecommerce, and a B2B center• Created workflows to automate business process needs such as purchase approvals and deal registration• Developed a B2B Partner Center where partners can access sales reports, a dynamic library, and marketing resources• Developed SuiteScripts to help manipulate data such as forms, fields, searches, and validation• Managed NetSuite third party integration software such as Avalara, CyberSource, and Eloqua• Handled all NetSuite upgrades since the 2010.2 version. This includes testing all processes (old and new) as well as coordinating a team for testing on the night of the upgrade.