After many years of selling contact center technology to large organizations, I've shifted my focus to helping businesses make informed purchasing decisions. At KKS Consulting, I leverage my extensive industry experience to guide organizations in selecting the right solutions and OEM partners that align with their unique needs and goals.My mission is to ensure that businesses invest in technology that suits their strategic objectives and choose the right partners for supply, deployment, and support.In today’s world of buzzwords, let me assist your organization in navigating the complexities of contact center technology and service providers

Hunt new customers

PRODUCTS: Call Centre Solutions i.e. Voice recording, WFM, WFO, Customer feedback technologies, Quality management optimisation.

Call Centre Solutions i.e. Voice recording , Screen recording , WFO, Customer feedback technologies

PRODUCTS: Call Centre Solutions i.e. Voice recording , Screen recording , WFO

PRODUCTS: Prepaid Airtime sales Managemen• Business Plans and Product strategy• Sales Forecasts• Sales Reports• Sales Budgets• Monthly Management Report • Management of Strategic Partner Accounts.• Service level Agreements• Monitor Competitor activity Sales• Achieve sales targets• Manage , motivate and assist Sales staff • Identify cross selling opportunities.• Identify and define market trends and requirements and recommend and co-ordinate product changes.• Identify new markets and distribution channels

PRODUCT: Easi Talk(A GSM based public telephone)Product management• Research on the feasibility of the product in the market place• Company presentations• Business Plans and Product strategy• Sales Forecasts• Sales Reports• Sales Budgets• Monthly Management Report • Management of Strategic Partner Accounts.• Service level Agreements• Monitor Competitor activity• Management of Product requirements.Sales• Achieve sales targets• Own responsibility and accountability for business unit costs• Identify cross selling opportunities.• Identify and define market trends and requirements and recommend and co-ordinate product changes.• Formulate responses to Competitor activity • Monitors sales graph and formulate strategies to improve it Marketing• Conceptualize marketing drive• Interaction with Marketing department• Request and manage marketing spend• Build the Brand • Monitor customer service levels • Regularly poll customers to monitor o Satisfaction levels o For suggestions on how to increase their spendo New idea’so Information from the people in the trenches of the market place Achievements • Built this product from scratch into Radiospoor’s best earning product for three years – Even in the decline of the industry I had formulated strategies that would counter act this • 2003 awarded an industry incentive to go on a One week trip to Austria – I declined as my daughter was only one month old• 2004 awarded the same incentive , this time to Cancun Mexico – I accepted

• Stock Monitoring • Stock forecasting • Purchasing • Supervision of Warehouse • Investigating stock shortages and overs

• Maintained a Creditors book of ten to twelve million • Reconciled Creditors accounts• Prepared payments• Maintained Cashbook • Banking• Allocated payments