Dean Playford

Dean Playford Email and Phone Number

Change Manager at Dell Technologies @ Dell Technologies
round rock, texas, united states
Dean Playford's Location
Dundee, Scotland, United Kingdom, United Kingdom
Dean Playford's Contact Details

Dean Playford personal email

n/a
About Dean Playford

A hardworking and dedicated worker with a proven background in working within highly pressurised multi-site environments. Excellent communication, organisational and problem-solving skills. Effectively multi-tasks and prioritises workload, ensuring a high standard of accuracy. Able to learn new skills and develop others to the same high standards. An excellent track record in respect of the management of contact centre performance and resource management, with extensive reporting and analytical skills. with experience of leading projects from Start to finish whilst collaborating across many business units.

Dean Playford's Current Company Details
Dell Technologies

Dell Technologies

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Change Manager at Dell Technologies
round rock, texas, united states
Website:
delltechnologies.com
Employees:
270292
Dean Playford Work Experience Details
  • Dell Technologies
    Change Manager
    Dell Technologies Jan 2024 - Present
    Glasgow, Scotland, United Kingdom
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  • Dell Technologies
    Program Project Manager
    Dell Technologies Jun 2022 - Present
    Glasgow, Scotland, United Kingdom
    View
  • Dell
    Workforce Management Advisor
    Dell Jan 2019 - Jun 2022
    Glasgow, United Kingdom
    View
  • Three.
    Channel Insight Data Analyst
    Three. May 2016 - Jan 2019
    Glasgow, United Kingdom
    Responsible for producing various financial/insight dashboards and Business requested Bespoke Insight.Workings collaboratively with Stakeholders to reduce spend and call out trends that have been used for business improvements.
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  • Three.
    Real Time Adherence Analyst
    Three. May 2014 - May 2016
    Glasgow
    Founding member of first RTA function to support Glasgow Customer Relations Team.Key contributor to go-live of onshore complaints function, delivering new operational processes, key systems set up/ user access, operational staff training, and incident management from a “blank page” start.
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  • Three.
    Demand & Forecast Analyst
    Three. Apr 2013 - May 2014
    Glasgow, United Kingdom
    Responsible for production of forecast data across various areas of outsourced, offshore operational contact centre, including back office models and inbound customer service voice calls.
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  • Direct Line Group
    Queue Management
    Direct Line Group Jan 2009 - Apr 2013
    Glasgow, United Kingdom
    Responsible for the achievement of the call centre abandonment rate and SLA’s, through the real time management of customer demand. Ensuring the correct skills are allocated to all consultants so that resource is maximised at all times. Proactively managing site expectations in terms of skills to be utilised on a daily basis to support performance spikes.
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  • Churchill Insurance
    Resource Planner
    Churchill Insurance May 2002 - Jan 2009
    Bromley, United Kingdom
    Responsible for the creation and management of the call centre shift patterns for circa 100 people. Monitoring the effectiveness of the shift patterns to ensure best alignment to customer demand patterns. Future forecasting of call demand patterns.
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  • Churchill Insurance
    Customer Service Representative
    Churchill Insurance 2001 - 2002
    Bromley, United Kingdom
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  • Dialaflight
    Broker Sales
    Dialaflight 1998 - 2001
    United Kingdom
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  • Wrvs
    Accounts Assistant
    Wrvs 1995 - 1998
    London, United Kingdom
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Dean Playford Skills

Queue Management Ewfm Avaya Microsoft Excel Microsoft Word Real Time Monitoring Aspect Contact Centers Customer Experience Workforce Management Acd Call Center Coaching Analysis Team Leadership Service Delivery Performance Management Data Analysis Call Centers

Dean Playford Education Details

  • Chatham South Secondary School
    Chatham South Secondary School

Frequently Asked Questions about Dean Playford

What company does Dean Playford work for?

Dean Playford works for Dell Technologies

What is Dean Playford's role at the current company?

Dean Playford's current role is Change Manager at Dell Technologies.

What is Dean Playford's email address?

Dean Playford's email address is de****@****ell.com

What schools did Dean Playford attend?

Dean Playford attended Chatham South Secondary School.

What skills is Dean Playford known for?

Dean Playford has skills like Queue Management, Ewfm, Avaya, Microsoft Excel, Microsoft Word, Real Time Monitoring, Aspect, Contact Centers, Customer Experience, Workforce Management, Acd, Call Center.

Who are Dean Playford's colleagues?

Dean Playford's colleagues are Jan Slijkerman, Renee Rectenwald, Ariel Navalo, Gitanjali I.k, Adrian O'donoghue, Diana Ornellas, Swetha Chinnapaga.

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