Dean Plows Email & Phone Number

Newcastle, Australia

Take care of allocated assets and represent Wedderburn in a professional manner at all timesBecome proficient with the operation and technical aspects of existing and new hardware and software products, such as Point of Service (POS), retail and weighing systems, bar-code printing, scanning devices and any new technical product. All aspects of the hardware and software including installation and system configuration must be learned with the aim of providing an ongoing support to internal and external customers Set-up, commissioning and installation of weighing solutions Be involved in After Hours Support Contribute to the support knowledgebase Database analysis & repairs Maintain and create technical documentation Train customers on the use of hardware and software products Assist sales in customer demonstration of technical products Assist service personnel in problem resolution To be actively involved in product related technical issues, inquiries and problem solving. Troubleshoot and work around problems relating to hardware and software products Respond to and record requests for changes before escalating to product support team Provide feedback to management on ways to enhance the product Prioritise tasks in cooperation with management, sales and service requirements Ensure problems are properly documented Monitor and implement system developments as required Assist in the assembly and delivery of technical information Be aware of products’ regulatory requirements in related industries Evaluation of new products with the prime objective to promote and facilitate appropriate training across the branch Provide expert technical advice to Wedderburn personnel and customers in relation to products Be aware of competitors’ products

Newcastle, Australia

Responsibilities:• Technical Capability. Carries out basic, first level diagnosis (with confirmation from support or colleagues), resolves problems on a small set of products (e.g. Printers, PC's, Front Office Tills), with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement. • Process. Follows established processes and systems (e.g. completion of all admin paperwork, charging customers, call system, customer's on-site processes or Repair Centre processes eg Health & Safety guidelines, code of conduct) to meet laid down guidelines. • Problem Solving. Listens to and understands a broader range of basic problems than at CSE 1 asking relevant questions to resolve problems within required timescales. Knows when problems are "beyond me". • Service Levels. Delivers service-escalating issues within time to deliver required service level and meet or exceed customers' expectations/SLAs. • Team Working. Acts as a team player being viewed by colleagues as a helpful member of the team. • Business Awareness. Follows laid-down procedures and decides which jobs are chargeable to get ad-hoc revenue and chargeable work recovery. Aware of the factors influencing Fujitsu's costs (e.g. issue and control of spares). • Professional Development. Takes the initiative to drive own technical and professional development to grow product and business knowledge.

Sydney, Australia

Team Leader for the rollout of upgrading all existing laptops/desktops of Qantas personnel Australia wide from XP to Windows 7, with all associated apps. Four different platforms, with industry specific apps applied on an individual user basis. Hardware is pre-checked to deem if possible to upgrade or be replaced. Three different build scenarios, migrated via a script build, migrated side by side, or migrated to new hardware, with data, profiles transferred, and applications sent down via Servers.• Conduct “Tool Box meeting prior to each team shift.• Manage Migration Support Team• Manage team expectations• Manage Escalations from team• Undertake Migration duties as set out below• Communicate Daily Check Point report in Check Point Meeting• Ensure Knowledge transfer occurs• Mentor the team ( Guide & encourage)• Log & ensure your team logs migration issues• Collect all the user migration completion sign off sheets from team• Prepares WIN7 check point report for SM• Ensure Team Packs decommission Hardware and labels for return • Add to site reverse logistics manifest & book return freight pickup date.• Action any identified Deployment SIP’s (Service Improvements) to improve the Deployment migration processes

Responsibilities:• Technical Capability. Carries out basic, first level diagnosis (with confirmation from support or colleagues), resolves problems on a small set of products (e.g. Printers, PC's, Front Office Tills), with limited support to meet the Service Level agreement. Rebuilds operating system from instructions to meet the Service Level Agreement. • Process. Follows established processes and systems (e.g. completion of all admin paperwork, charging customers, call system, customer's on-site processes or Repair Centre processes eg Health & Safety guidelines, code of conduct) to meet laid down guidelines. • Problem Solving. Listens to and understands a broader range of basic problems than at CSE 1 asking relevant questions to resolve problems within required timescales. Knows when problems are "beyond me". • Service Levels. Delivers service-escalating issues within time to deliver required service level and meet or exceed customers' expectations/SLAs. • Team Working. Acts as a team player being viewed by colleagues as a helpful member of the team. • Business Awareness. Follows laid-down procedures and decides which jobs are chargeable to get ad-hoc revenue and chargeable work recovery. Aware of the factors influencing Fujitsu's costs (e.g. issue and control of spares). • Professional Development. Takes the initiative to drive own technical and professional development to grow product and business knowledge.

At Best I.T. I have been involved in a number of projects either in a Team Lead role, Individual Role or as a member of a Team. Best I.T have a number of varied clients whose core business is not I.T but often require I.T technicians, problem solvers, customer service or installation engineers. These can be any form of I.T equipment from PC, Laptops, ATM Terminals to self service checkouts.Some Major Projects With Best I.T Department of Education and Training(DET) – Lenovo Lap top Field Service TechnicianDET/Fuji/HP – Printer Deployment Technician/InstallerRoads and Traffic Authority (RTA) – Computer Role out Technician/InstallerNCR – Self Service Checkout installations for Coles, Woolworths , Office WorksNCR - ANZ branch Optus router migrationMcDonalds/HP - Desktop deployment engineer and trainerNSW Fire Brigades/HP – Station desktop deployment and I.T Support

Melbourne, Australia

Department of Natural Resources and Environment Melbourne, VicThe department has an Internet site and also an Intranet site. My role as one of the Webmasters was to maintain and update content as required designs page layouts and logos for new content. The external Website is now being maintained using Lotus Notes Content Management System and the Intranet site is in HTML, PHP and Flash. Knowledge of all formats is required.I was involved with a number of Web projects while being employed by the Department of Natural Resources and Environment. Clients from major Government Departments would bring an idea to the table and I would assist with content layout ideas, new logo designs image and content.