Dean Thornhill Email and Phone Number
Dean Thornhill work email
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Dean Thornhill personal email
Apple Certified technical support engineer and business consultant. 20 years' IT experience, most recently deploying, maintaining and supporting Mac and iOS hardware and software.Working with clients across a wide range of industries, my company works to understand and meet the IT requirements for their businesses. We look after clients in architecture, property development, graphic design, PR and retail, to name but a few.Specialties: Computer training, computer troubleshooting, server and network installations, home and business IT infrastructure and deployment.Conscientious, with a keen analytical approach to problem solving. I consider myself to be a positive, resourceful person who finds change exciting. I am outgoing and confident, my communication skills, both written and verbal, are strong aspects of my character.
Purple Computing Ltd
View- Website:
- purplecomputing.com
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Managing Director And Senior Engineer At Purple Computing (Canada) LtdPurple Computing LtdBrampton, On, Ca
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Managing Director & Senior Engineer At Purple Computing (Canada) LtdPurple Computing Ltd Sep 2015 - PresentToronto, Canada AreaOwner and operator of Purple Computing (Canada) Ltd. The sister company of Purple Computing in the UK. We are an international company providing consultancy, installation and support services to personal and business clients who use Apple hardware and software. -
Mac EngineerPurple Computing Ltd Feb 2013 - Sep 2015Southampton, United KingdomI made the move to a member of the Apple Consultants Network to further my training and knowledge. Although a small business, Purple Computing have a large base of diverse clients and has allowed me to strengthen my technical skills, especially within Apple Server.
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Genius MentorApple Nov 2011 - Feb 2013KentA mentoring role for all new in-store Apple technicians. Delivering training and role preparation. -
Computer TechnicianApple Dec 2010 - Feb 2013Apple "Genius"
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Level 1 AnalystIbm Aug 2004 - Nov 2005I developed a detailed understanding of Help desk responsibilities and service level targets.‣ I ensured all service desk queries were managed and no tickets were older than 20 minutes.‣ Developed good communications, becoming more tactful and diplomatic to the users issues.‣ Ensured to proactively identify where first time fix could be increased.‣ It was my role to endeavour that all SLA targets were monitored when working with calls. -
Sap Ft5 Service CoordinatorIbm Apr 2003 - Jul 2004Appointed to Service Manage one of IBM's core SAP systems in the Stress and Performance Test Environment(SAP FT5). This role involved working directly with the Stress and Performance Team in order to determine thelimitations of the SAP system before being migrated onto IBM’s e-Business Environment. This role only ended dueto the entire Service Management team migrating to Hungary.‣ Service management of SAP system within IBM environment.‣ Liaised with IBM's Global Integration clients and SAP technicians.‣ I took a lead coordinating system upgrades, code promotions and other changes.‣ I volunteered to be the member of the team to negotiate system availability/outages.‣ Produced monthly Service Review reports.‣ Documented system specifications and processes throughout the various test phases.
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Service AnalystIbm Jun 2001 - Apr 2003(For SAP e-Business Test Service & Problem Management Team)This was a new team formed in order to resolve any problems identified by clients related to IBM’s SystemsIntegration Testing (S.I.T), for Entitled Software (E.S.W), and Easy Access (E.A) Hardware.‣ Ensured issues reported were driven to full resolution within agreed time frame.‣ First level problem determination and focal point of contact for level 1 escalation’s.‣ I became involved with daily status reporting to Senior Management via conference calls.‣ Documented root cause analysis upon problem resolution‣ Worked with a group of four members designing and implementing IBM’s Team RoomDatabase within the Problem Management Team. The project experience helped enhance myteam working, organisational and communicational skills.
Dean Thornhill Skills
Dean Thornhill Education Details
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Economics And Information Systems -
Horndean Community School
Frequently Asked Questions about Dean Thornhill
What company does Dean Thornhill work for?
Dean Thornhill works for Purple Computing Ltd
What is Dean Thornhill's role at the current company?
Dean Thornhill's current role is Managing Director and Senior Engineer at Purple Computing (Canada) Ltd.
What is Dean Thornhill's email address?
Dean Thornhill's email address is de****@****ple.com
What schools did Dean Thornhill attend?
Dean Thornhill attended University Of The West Of England, Horndean Community School.
What skills is Dean Thornhill known for?
Dean Thornhill has skills like Hardware Support, Software, Hardware Diagnostics, Hardware Testing, Mac Os X, Ios, Windows, Microsoft Office, Iwork, Networking, Os X, Testing.
Who are Dean Thornhill's colleagues?
Dean Thornhill's colleagues are Jack Salero, Megan Wallington, Liam Smith.
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Dean Thornhill
Greater Edinburgh Area -
1comcast.net
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