• Manage strategic procurement functions to ensure best practice, including provision of expert advice on specifications, evaluating offers, contract management and/or administration, supply market analysis and other general procurement activities.• Deliver highly complex and/or sensitive procurement services for the company, in line with whole of government procurement strategy and governance frameworks.• Develop and support procurement services strategy, governance frameworks and plans in line with strategic outcomes defined by the department and/or government.• Manage contracts through post-award life-cycle as the single point of contact for suppliers on all contract matters• Establish and maintain operational practices for monitoring, reporting, and strategy identification of contract performance and compliance at agency-wide, category and whole-of-Government perspectives• Liaise with customers to understand their local/operational requirements and recommend convincing solutions that support whole of Government and agency aligned goals

At Allphones the vision was to lead Australia through outstanding customer experience. We were passionate about creating a culture that encouraged our people to achieve their best - personally and professionally!Allphones was a multi carrier dealer. We sold Optus, Virgin, Vodafone, 3 Mobile, Dodo and Think Mobile products. As the store Manager, I was highly motivated, energetic with a can-do attitude to exceed business targets and execute strategies to grow market share in the SMB segment. My role would also involve working closely with the Sales Consultants to drive whole-of-business sales and extend market reach in each of the service providers we supplied.In 2010-11 we were named the Optus SMB dealer of the year.

As an store manager that went on to become a multi site manager I lead by example. I was a role model to my team and set the standards and practices consistent with Optus values.I oversaw the training and development of my team through regular performance evaluations and thorough coaching and mentoring. I set high KPI's for my store, my team and myself that we were able to achieve through dedication and hard work. When building a great team its about the culture that you have as a group, this lead us to do amazing results.In 2008 my store won the Network Communications Elevator award for the number 1 store in Australia with highest sales and compliance for the group. From the time I started to when I moved on I had achieved a staggering growth rate of 180%.

Creative Comms was an Optus dealershipProvide an exceptional consultant customer service experiencePartnered with customers, identify their needs and offer appropriate product solutionsTake ownership of customer resolution issuesWork towards service-oriented KPIs and targets (NPS)Brought the store to life with my positive attitude and team focus