Dean Simms Email & Phone Number

Kent, England, United Kingdom

I work on large amounts of casework within my work area, as part of a Team.I ensure performance, productivity and quality targets are met.I deal with varied workstreams which may change in line with deployment priorities.I work closely with a variety of operational colleagues across the wider operations.I effectively Managing Case work duties in line with the assigned business area, dealing with high profile cases or wider issues.I administer casework decisions using internal systems.I actively screen and interview applicants for Border Control in accordance with Government Immigration current legislation.

United Kingdom

Delivering and supporting in the delivery of projects, procurement's, contracts in accordance with procurement policies and procedures.Building and sustaining effective relationships with internal customers to understand issues and provide effective responses.Managing own resources to meet business needsAssisting Team members in delivering more complex procurement's. Resolving problems or responding to enquiriesLiaising with internal and external stakeholders at senior level building and maintaining relationships.

Ebbw Vale, South Wales

​National Digital Exploitation Centre(NDEC) Managing the day to day operational activity within the NDEC, ensuring efficient and effective planning and use of space, services, technology and audio-visual resources.Developing, implementing and managing the process and information systems for all internal and external bookings pertaining to the NDEC, providing reports to the management team as required. Providing secretariat support to the NDEC Steering Group, Acting as the first point of contact for visitors to the NDEC, to include a range of public and private sector organisations such as USW, Welsh Government, business and industry representatives. Developing, implement and monitor policies and procedures specific to the operation of NDEC, ensuring alignment with Thales corporate operations.Organising and attending events as required.

South West- Somerset

Responsible for Operational management including resources and training within The Somerset 111 Service, including operations centres in Vocare’s regional sites. Identifying strategies to improve performance in line with the KPI’s set by the service providers.Ensuring a safe and caring service is offered to the caller, client or patient who accesses the service.Managing Call centre staff and providing training and supporting staff to develop from a range of educational resources in compliance with the NHS Pathways accredited license.

South West

Managing a team of 14 Customer Services Providers, dealing with customer complaints, introducing new staff initiatives, maintaining Grade Of Service, obtaining KPI ‘s business processes , claims administration and performance strategies.I am responsible in setting clear targeted objectives for the staff I manage in accordance with the business expectations.I also manage internal and external complaints in accordance with the Business complaints management policy.

Swindon, England, United Kingdom

My job involves leading on operational management issues within the defined business unit including detailed capacity and demand modelling, problem solving, scheduling and providing support to the Head of Service, my main role is to support the directorate with the delivery of the key performance indicators including Referral To Treatment (RTT) performance, complaint management and management of risks.

Barts And The London Nhs Trust (Chs)

Management of PCT premises within the SE locality,Managing Soft and Hard Facilities Management within Health Centres, liaising with contractors,health and safety managers within Estates and Facilities Management departments.Ensuring efficient administrative and clerical support in health centres and clinics Providing high quality, effective and courteous reception service at each Health Centre and clinic Providing effective day-to-day management for clerical, secretarial, administrative and support staffManaging staff recruitment, appraisals and performance management.Accountability for Staff & equipment budgetsHandling complaints in relation to premises and administrative services in a timely manner in accordance with the Trust’s complaints management policyResponsible for ensuring that health professionals and administration staff are trained to use PCT patient related IT systems

St Mary'S Nhs Trust, Paddington, London

Providing Managerial Support to the Radiology Department.Managing the administration of 28 staff within the departmentEnsuring appropriate cover to all areasWorking on specific projectsLiaison between managers and ward managersImplementing Customer Service and quality improvementMaintaining service delivery targetsAccountability for budgets and recruitment

The Royal London Hospital, Whitechapel

Managing the Admin & Clerical staff Implementing efficient work practicesConducted staff development and appraisalsCompiling statistics and presenting at management meetings. Organising staff rotasResponsibility for annual leave recordsLiaison with medical & clinical personnel

Post Graduate, Management & Social Care, Pass

Post Graduate Cerificate in Management Health & Social Care

Counselling Certifcate, Counselling Nvq Level 2, Counselling Level 2 Nvq Certificate

The Association Of Accounting Technicians (Aat), Aat Access Award In Bookkeping Certificate Pass

Aat Access Award In Bookkeping Certificate Pass

Health & Safety In Construction Environment, Certificate Pass

Extended Award In Skills For Working In Construction & Building Industries, Certificate Pass

Post Graduate, Leadership & Service Transformation Certificate, Pass

Post Graduate in Service Transformation

Certificate, Prince2 Project Management, Pass

Prince2 Project Management

Management Certificate, Business Administration And Management, General, Certificate

Education record

Nvq Level 4 Certificate, Management, Pass

Btec Diploma, Busines Studies, Pass