• Responsible for identifying, monitoring and analyzing data quality within the bank and through the issues management program.• Responsible for reliable, accurate and timely reporting to communicate open issues to business unit risk manager and senior management.• Work closely with stakeholders, and be required to evaluate data to confirm completeness and accuracy of open issues management reporting, and recognize and highlight inconsistencies in regular reports and observations for internal and regulatory governance

• Responsible for educating, integrating, and providing support to internal Service Requestors in the process of contracting with a Third Party • Accountable for the documentation of necessary artifacts and approvals for Third Party engagements in our Vendor Risk Management System (Archer)• In charge of producing status and activity reports on a weekly and ad hoc basis• Support the team with data and records validation and updates• Relied upon to conduct research involving various systems of record to provide accurate visibility of the Third Party portfolio

Optimizing client profitability with effective Voice, Data and Video solutions Working cross-functionality with other business departments/leadersResponsible for expanding existing market share with new and current module customers by selling/up selling the entire Frontier portfolio of products/services- Carrier Grade Ethernet Connections, Point to Point Dedicated Ethernet Connections SIP, ISDN PRI, VoIP, Hosted VoIP, Wi-Fi solutions and basic high speed Internet Fiber/ FIOS VOIP, B1 Business line integration and CPE (customer premise equipment); including phones, routers, video equipment and installationEntered all daily sales activities into Saleforce.com

Provide first contact, direct support, for all customer personnel - Conoco Phillips,Hess Drilling, Brigham Oil & Gas among many other oil companies.Manage the immediate scheduling and dispatching of all TRS (tubular runningservices) jobs with limited personnel and equipment in a high paced, high stressenvironment.Resolve problems concerning transportation, logistics systems, scheduling, and allcustomer issues.Maintain inventory records and input computer data using various systems.Prepare equipment/tools for shipping, arrange transportation of goods for bothinternal and external customers, and process all documents related toservicing customers.Maintain excellent communications with district personnel to insure all customerrequirements are being met and exceeded.Provide twenty-four hour logistics support, equipment and personnel, for many jobssimultaneously.

Developed new roof coating division-Simtec Coatings.Generated new coatings leads and re-contacted old customers for new work.Coordinated the successful completion and billing of all coating projects.Hired and trained all new employees.