- Assist customers by delivering exceptional customer experience, building relationships, and helping consumer and small business customers succeed financially- Proactively engage customers in conversations to better understand their financial needs to enable strong service support- Maintain knowledge of and offer a full range of Wells Fargo products and services, and digital options to help customers succeed financially based on the customer's need- Build relationships with customers through proactive outreach and follow-up- Assist customers with opening new accounts, completing service requests and submitting credit applications- Help resolve customer concerns and escalate issues as needed- Make introductions to other bankers and partners to help meet customer’s broader financial needs- Inform customers of self-service digital options (as appropriate) to make banking easier for them- Follow policies and procedures to minimize risk- Maintain a cash drawer, cash handling, and balancing and spend up to 30% of time completing service-related tasks as needed

- Develop and maintain customer experience and sales objectives for the store- Sell all products and services and meet company goals (Ranked in Top 5% of the Market for 2014)- 2014 National Best Audit Score (97%)- Responsible for achieving key metrics in small business and Digital Life- Handle all administrative aspects of the sale including completing customer contracts, accepting customer payment, and filing the completed orders- Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features- Maintain sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors- Ensure high levels of customer satisfaction through excellent sales service- Assess customers’ needs and provide assistance and information on product features- “Go the extra mile” to drive sales- Maintain in-stock and presentable condition assigned areas- Actively seek out customers in store- Remain knowledgeable on products offered and discuss available options- Cross sell products- Team up with co-workers to ensure proper customer service- Build productive trust relationships with customers

- Create marketing and promotional materials, both print and electronic- Recommend, implement, and maintain site design and operation- Work with manager and business units to determine event budget and manage expenses to that budget- Develop fresh story ideas- Manage Telemarketers and Account Executives- Establish sales objectives- Implement sales programs by developing field sales action plans- Complete sales operational requirements by scheduling and assigning Account Executives; following up on work results.- Maintain sales staff by recruiting, selecting, orienting, and training Account Executives.- Maintain sales staff job results by counseling and advising Account Executives; planning, monitoring, and appraising job results- Manage productivity and provide coaching to all Account Executives- Motivate staff to maximize earnings while providing accuracy and efficiency to all merchant contracts- Work with a defined sales quota focusing on initiating relationships with multi-level decisionmakers

- Effectively utilized Staples sales strategies and ensured the company met revenue and profit objectives through prospecting of targeted mid-size and large accounts - Responsible for developing a new customer base and increasing existing sales pipeline- Award – Top Salesperson for three different periods (2011)

Outside Sales Representative February 2010-August 2010- Canvased neighborhoods, met homeowners and presented lawn services offered by Scotts- Discussed, analyzed, developed, and presented individual recommendations for residential owners- Award – No. 4 Sales Consultant throughout USA generating over $82K in new sales growth (August 2010)

- Major Accomplishment – Generated top 5% of credit card sales in Frequent Flyer Program- Award – Flight Attendant of the Quarter (2005)