Dean Smeltzer Email & Phone Number

Eagle Mountain, UT, US

Salt Lake City, Utah, United States

• Promoted to Manager of Product & Customer Success after ~18 months of becoming Customer Success Manager / Associate Product Manager.
• Led an initiative for a new fully featured eSign solution that integrated into our core product which helped increase sales by 25%.
• Led initiative for a new in-app notification system to our core product which allowed our customers to view important updates to their files in without leaving our application.
• Collaborated with Sr. Leadership to develop a 12-month product roadmap that aligned with company OKRs and revenue goals.
• Direct report responsibility for the Product, Customer Success, and QA teams.
• Wrote scripts (Python) to automate QA functional tests on our core desktop application, which will save an estimated 50 hours each full-regression cycle (2x per year)

Salt Lake City, Utah, United States

• Promoted to Customer Success Manager / Associate Product Manager 6 months after being hired as Tier II Tech Support Analyst to develop the Customer Success department of the company.
• Developed the Customer Success division of the company. Refined implementation process to increase onboarding efficiency, created new internal and external training opportunities to improve customer growth which helped.
• Developed individual Customer Success Plans to ensure customer was reaching their goals.
• As CRM Administrator, added automations and other customizations for our sales team and technical support team.
• Assisted Product Manager with product strategy and roadmap.
• Oversaw the QA process.

Salt Lake City, Utah, United States

Provide server-level support including the use of SQL to query and manipulate databases.Assess functionality of new products and report any bugs/issues with the software to the development team.Develop training material and documentation for online knowledge base for end-users.

Modesto, California Area

Designed and created database to manage employees, customers, and inventory.Created new/improved invoice template to replace outdated word document invoice.Provide technical support to company owner on questions about existing spreadsheets, word documents, database questions, and email questions.Developed new training materials regarding new cleaning.

Modesto, California

Developed database system to reconcile payments which saved 12+ hours per week.Standardized company’s collection process workflow and added automated text messaging and automated phone call outs. Saved ~10 hours per week.Wrote macros for several key inventory spreadsheets to increase efficiency.Company Network Administrator.

Stanislaus County, California

Designed and helped develop new database for my team, saving 15+ hours per week.As Chair of the Forms committee, saved the department ~100 hours weekly by creating journal templates and automating forms.Lead worker and was responsible for the County Work Program.150% increase of participants who found employment while in the program after making some key.

Stanislaus County, California

Created macro-enabled spreadsheet to track transactions to be used when the system went down.Resolved frequent computer and network issues.Helped coordinate public safety efforts between multiple departments in multiple jurisdictions.

Modesto, California Area

Wrote operational procedures and a step-by-step user guide for the department’s unique computer system.Checked in enrolled citizens and distributed corresponding paperwork.Determined eligibility and enrolled new citizens based on a set of eligibility guidelines.

Modesto, California Area

Updated design and improved functionality of the recruiting database.Processed new hires. (~100 per month)Handled transfer requests in a timely manner.Coordinated interviews with store managers, HR specialists, and applicants.Responsible for responding to job posting requests and posting them in a timely manner.Oversaw correct posting procedures.

Set up conference calls and video systems for depositions.Ensured all audio/visual equipment was functioning correctly.Resolved computer issues, including helping clients access documents from online repositories.

Montevideo, Uruguay

Served a two-year full-time mission giving humanitarian and community service, teaching principles of personal and family values, and teaching life improvement classes to individuals and families in private and public settings.

Set up conference calls and video systems for depositions.Ensured all audio/visual equipment was functioning correctly.Resolved computer issues, including helping clients access documents from online repositories.

Bachelor Of Science (B.S.), Computer Science

Associate Of Science (A.S.), Computer Science: Information Systems