Responsible for Specialty Sales and Services for Eastern Ontario, Northern Ontario, Gatineau/Hull and Maritime District.Led a high-performing team that consistently exceeded sales goals through strategic planning and customer relationship management.Managed specialty sales and service for high-value clients, ensuring top-tier customer satisfaction.Implemented service improvements, increasing client retention and driving efficiency in field operations.Mentored and coached team members to enhance performance, leading to multiple promotions within the organization.

Responsible for all Day-to-Day aspects of the business.•Conducted daily and weekly meetings with store personnel.•Responsible for all Recruiting and Training•Assigned Daily, Weekly, Monthly and Yearly budgets for Sales.•Responsible for KPIs.•Ensured company policies and procedures were being followed.•Responsible for any Service escalated issues. Ensured all matters were dealt with fairly and to ensure Customer Satisfaction.

Responsible for all Day-to-Day aspects of the business.•Conducted daily and weekly meetings with store personnel.•Responsible for all Recruiting and Training•Responsible for KPIs.•Conducted weekly inventory cycle counts.•Ensured company policies and procedures were being followed.•Responsible for any Service escalated issues. Ensured all matters were dealt with fairly and to ensure Customer Satisfaction.

Responsible for all Day-to-Day aspects of the business.•Conducted daily and weekly meetings with store personnel.•Responsible for all Recruiting and Training•Assigned Daily, Weekly, Monthly and Yearly budgets for Sales.•Responsible for KPIs.•Ensured company policies and procedures were being followed.•Responsible for any Service escalated issues. Ensured all matters were dealt with fairly and to ensure Customer Satisfaction.

Successfully ran a business, focusing on customer acquisition, retention, and operational excellence.Developed and implemented marketing strategies that increased membership by 60% within the first year.Managed budgeting, financial forecasting, and profit growth, achieving revenue growth of 29% year over year.Partnered with the Canadian Federation of Independent Business (CFIB) to support small business growth and development.• Produced and managed in excess of $7 million in sales per year.• Recruited, trained and maintained sales, marketing and service staff of 20-30 employees.• Managed inhouse advertising and marketing budget in excess of $250,000 per year.• Consistently earned top-ten membership enrollment based on marketing area through creative lead generation, management and motivation techniques.• Consistently earned 5 STAR service rating for exceptional service based on surveys of members conducted by Maritz Research and Leo J. Shapiro & Associates.• Attained attendance at prestigious company-wide Pacesetters event in achieving superior sales and services.• Created Employee Handbook and Dental and Health Benefits folder for employees.• Managed all Day-to-Day aspects of business, scheduling, payroll, training, recruiting, accounts payable and receivable, Health and Safety, Team Motivation events, and budgeting.