Dean Standing Email & Phone Number

St Helens

Duties include• Account management of c.200 customers. Key target to improve account profitability and reduce level of risk by securing contract retention and renewals, improving terms of supply, cross and upselling additional products and services.• Regular customer account review meetings, adopting a consultative approach to define customer requirements, presenting proposals, negotiating and closing lease, rental and outright purchase agreements with new and existing customers to… Show more Duties include• Account management of c.200 customers. Key target to improve account profitability and reduce level of risk by securing contract retention and renewals, improving terms of supply, cross and upselling additional products and services.• Regular customer account review meetings, adopting a consultative approach to define customer requirements, presenting proposals, negotiating and closing lease, rental and outright purchase agreements with new and existing customers to secure profitable growth.• Identifying refreshment services opportunities for business growth, setting appointments via cold calling, warm / incoming leads, highly targeted email, etc.Key Achievements• Quickly established knowledge and understanding of a new industry and on income and pieces sales target, completing vending services deals across both the public and private sectors.• Ongoing identification of lapsed contracts and successful renegotiation to secure continued business for an average of a further 3 years.• Improvement of previously unviable accounts by implementing enhanced rental terms. Show less

Duties included • Account management, including the stabilisation and performance improvement of a varied portfolio of key national accounts against agreed KPI’s.Key achievements• Improved customer perception and satisfaction by analysing, recalculating and identifying inaccurate data in relation to account underperformance.• Developed and implemented a new business expansion project, leading to a 25% volume holding increase with the largest customer.

Acquired Games Media. Was transferred under TUPE, subsequently deciding to move on upon successful completion of the takeover.

Wolverhampton

• Responsible for maximising profit opportunity for both Games Media and retail customers.• Effectively managed the relationship with customer site, retail trade and machine management personnel.• Responsible for account management and development of the existing estate via improvement of estate quality, the promotion of projects and initiatives, such as ticket out payment, customer liaison and consultation and the recruitment, management, training and development of the account… Show more • Responsible for maximising profit opportunity for both Games Media and retail customers.• Effectively managed the relationship with customer site, retail trade and machine management personnel.• Responsible for account management and development of the existing estate via improvement of estate quality, the promotion of projects and initiatives, such as ticket out payment, customer liaison and consultation and the recruitment, management, training and development of the account management and income management teams.• Ensured the delivery of budgeted site revenue and profit targets by effective planning and implementation.• Implemented contractual obligations for all business customers.• Provided accurate period forecasts against agreed budgeted targets.• Accountable for the management of the account and income management teams’ activity, including setting, measuring and reporting on key team goals. Show less

Warrington / Willenhall

• Managed a team of nine account managers across three operating depots, developing income and maximising revenue. • Worked closely with and supported the regional director to ensure the profitable and efficient management of the region and deputised as necessary. • Ensured the delivery of performance standards, which met customer and company objectives.• Responsible for maintenance and measurement of customer service level agreements and key productivity indicators.• Reviewed… Show more • Managed a team of nine account managers across three operating depots, developing income and maximising revenue. • Worked closely with and supported the regional director to ensure the profitable and efficient management of the region and deputised as necessary. • Ensured the delivery of performance standards, which met customer and company objectives.• Responsible for maintenance and measurement of customer service level agreements and key productivity indicators.• Reviewed customer accounts and undertook relationship management via regular attendance at customer meetings and daily communication.• Accountable for team management and for all training, development and performance reviews. Show less

Burton On Trent

• Managed, developed and optimised a major blue-chip account to achieve a financial budget, through the effective resource distribution and management of volume and income targets. • Identified opportunities, developed strategies and negotiated business contracts with individual corporate accounts, optimising income opportunities through effective sales account plan management, including financial forecasting and budgeting.• Achieved 107.8% of networked product volume target, delivering… Show more • Managed, developed and optimised a major blue-chip account to achieve a financial budget, through the effective resource distribution and management of volume and income targets. • Identified opportunities, developed strategies and negotiated business contracts with individual corporate accounts, optimising income opportunities through effective sales account plan management, including financial forecasting and budgeting.• Achieved 107.8% of networked product volume target, delivering £3.47 million of annualised turnover.• Assumed temporary responsibility for the management and stabilisation of a second major account with an annual turnover of £9.3 million.• Targeted income improvement and achieved 6.4% over a 10 month period.• Created, implemented and maintained a strategic account plan.• Reviewed account performance versus deal appraisal, IRR and EBIT profit generation including all profit and loss.• Accountable for contract negotiation, implementation and review.• Responsible for supply chain management, involving the general management of support services that interfaced with the customer.• Built relationships incorporating contract management and business to business communication. Show less

Warrington

• Delivered budgeted income and volume targets in the gaming channel across Northern England and Scotland via a team of seven account managers and a business development manager.

Warrington

Warrington / Leeds

Haydock