● Participated in continuous improvement by generating suggestions, engaging inproblem-solving activities to support teamwork.● Providing frontline technical support for both clients and partners for app and websiteapplications.● Supporting clients through onboarding retention and renewals● Responsible as contact for 30-40 key accounts whilst identifying sales opportunities byassessing environment and devising and implementing winning strategy● Proactively regular insight to drive improvements in account management processes● Updating training matrices as required and supporting continuous improvement of ways ofworking utilising feedback from users and facilitate training sessions through demos andwebinars● Communicate concepts to non-technical and technical audiences● Proactively analysed data to identify opportunities for product improvement.● Worked within applicable standards, policies and regulatory guidelines● Developed community reputation through commitment to customer satisfaction and strongclient relationships.● Liaised with customers, management and internal teams to better understand customerneeds and recommend appropriate solutions.● Analysed complaint data to identify root causes, trends, issues and regulatory concerns.● Reviewed and prepared written correspondence to address complex and sensitive customercomplaints and inquiries.● Received an average feedback rating of 97% on randomised customer satisfaction surveys.

● Analysed past sales data and team performance to develop realistic sales goals.● Increased revenue by implementing effective sales strategies in sales cycle process fromprospecting leads through close.● Presented products to clients using training sessions with customers, providing on-goingsupport and guidance.● Achieved sales goals and service targets by cultivating and securing new customerrelationships.● Managed entire sales cycle across customer accounts, proposing and closing sales toonboarding to achieve total revenue growth, profit and customer satisfaction plans.● Exceeded sales goals by implementing aggressive sales programs, overhauling processesand facilitating market development.● Built and nurtured relationships to identify growth opportunities in a client base.● Remained current on industry trends