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Dean Thomas Email & Phone Number
L2 IT Service Engineer
at
Wavenet
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
L2 IT Service Engineer
Location
South Africa
Company size
Who is Dean Thomas? Overview
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Quick answer
Dean Thomas is listed as L2 IT Service Engineer at Wavenet, a with 1205 employees, based in South Africa. AeroLeads shows a matched LinkedIn profile for Dean Thomas.
Dean Thomas previously worked as Senior Technical Support Engineer at Bonline Limited and Senior Technical Engineer at Bonline. Dean Thomas holds Higher Certificate, Information Technology In Support Services from The Independent Institute Of Education.
Company email context
Email format at Wavenet
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Wavenet
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Profile bio
About Dean Thomas
I am a highly adaptable and fast learner with a passion for excellence in both independent and team environments. Currently serving as a Senior Technical Engineer at bOnline, I specialize in providing high-level technical support for VoIP and telecommunication services. My experience encompasses troubleshooting across various hardware and network configurations, optimizing VoIP systems, and ensuring seamless customer onboarding.With a strong background in customer relations, I take pride in delivering prompt and effective solutions, ensuring high levels of customer satisfaction. My goal-oriented mindset drives me to continuously seek professional growth while contributing to dynamic teams. I possess strong communication abilities and effective planning skills, making me an asset in fast-paced environments. Fluent in both English and Afrikaans, I am dedicated to enhancing service quality and fostering collaborative relationships to achieve shared objectives.
Current workplace
Dean Thomas's current company
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Wavenet
6 roles · 8 years
Dean Thomas work experience
A career timeline built from the work history available for this profile.
Senior Technical Support Engineer
Current
Apr 2022 - Present
Senior Technical Engineer
Current
Bonline
Provide high-level technical support for VoIP and telecommunication services to customers.Conduct on-the-spot troubleshooting across various hardware, network configurations, and applications on multiple devices, including iOS, Android, and desktop platforms.Assist customers with the configuration, setup, and optimization of VoIP handsets, and guide them through using applications and dashboards.Troubleshoot network connectivity issues and VoIP-related problems, ensuring minimal downtime and fast issue resolution.Manage the onboarding process for new customers, including setting up VoIP systems and walking clients through all necessary applications and interfaces.Handle number porting processes, coordinating with UK providers for seamless number transfers and configurations.Collaborate closely with the engineering and operations teams to continuously improve service quality and streamline internal processes.Document and manage technical incidents and resolutions within the ticketing system to ensure consistent service records.Address and resolve escalated technical queries, ensuring high levels of customer satisfaction with prompt, effective solutions.
Apr 2022 - Present
Delivery Assistant And Stock Packer
Stat Books
Assisting driver with deliveries of stationery to schools and businessesAssembling and packing of stationery packs to be deliveredStock-takeUsing sealer to seal packs
Dec 2021 - Jan 2022
Assistant Worker
Angel Steel
Stock takingLabelling of stockPreparing kits for workers going to sitePreparing and checking all equipment in storeAssembling of steel work (grinding, cleaning up, carrying, etc)Pulling cable for internet useMounting of camerasPaintingFitting customized steel work for customers
2019 - 2021
~2 yrs
Assistant Storeman
Obelisk Energy
Stock takingLabelling of stockPreparing kits for workers going to sitePreparing and checking all equipment in storeAssembling of steel work (grinding, cleaning up, carrying, etc)Pulling cable for internet useMounting of camerasPaintingFitting customized steel work for customers
May 2018 - Aug 2018
Team & coworkers
Colleagues at Wavenet
Other employees you can reach at wavenetuk.com. View company contacts for 1205 employees →
PN
Peter Neville
Colleague at WavenetNorthamptonshire, England, United Kingdom
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CR
Christian R.
Colleague at WavenetLudlow, England, United Kingdom
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EH
Eden Hopkins-Fermo
Colleague at WavenetManchester, England, United Kingdom
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EZ
Elmas Zarif
Colleague at WavenetLondon Area, United Kingdom
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AP
Amelia Painter
Colleague at WavenetCoventry, England, United Kingdom
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JC
Jake Clachan
Colleague at WavenetGreater Norwich Area, United Kingdom
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BS
Ben Shinton
Colleague at WavenetWolverhampton, England, United Kingdom
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KG
Kimberly Gillespie
Colleague at WavenetKent, England, United Kingdom
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RB
Ryan Bass
Colleague at WavenetGreater Cambridge Area, United Kingdom
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SA
Samantha Allen
Colleague at WavenetHinckley, England, United Kingdom
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Peter Neville
Colleague at WavenetNorthamptonshire, England, United Kingdom
View →
CR
Christian R.
Colleague at WavenetLudlow, England, United Kingdom
View →
EH
Eden Hopkins-Fermo
Colleague at WavenetManchester, England, United Kingdom
View →
EZ
Elmas Zarif
Colleague at WavenetLondon Area, United Kingdom
View →
AP
Amelia Painter
Colleague at WavenetCoventry, England, United Kingdom
View →
JC
Jake Clachan
Colleague at WavenetGreater Norwich Area, United Kingdom
View →
BS
Ben Shinton
Colleague at WavenetWolverhampton, England, United Kingdom
View →
KG
Kimberly Gillespie
Colleague at WavenetKent, England, United Kingdom
View →
RB
Ryan Bass
Colleague at WavenetGreater Cambridge Area, United Kingdom
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SA
Samantha Allen
Colleague at WavenetHinckley, England, United Kingdom
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2 education records
Dean Thomas education
Higher Certificate, Information Technology In Support Services
The Independent Institute Of Education
Higher Certificate, Information Technology In Support Services
Rosebank College
FAQ
Frequently asked questions about Dean Thomas
Quick answers generated from the profile data available on this page.
What company does Dean Thomas work for?
Dean Thomas works for Wavenet.
What is Dean Thomas's role at Wavenet?
Dean Thomas is listed as L2 IT Service Engineer at Wavenet.
Where is Dean Thomas based?
Dean Thomas is based in South Africa while working with Wavenet.
What companies has Dean Thomas worked for?
Dean Thomas has worked for Wavenet, Bonline Limited, Bonline, Stat Books, and Angel Steel.
Who are Dean Thomas's colleagues at Wavenet?
Dean Thomas's colleagues at Wavenet include Peter Neville, Christian R., Eden Hopkins-Fermo, Elmas Zarif, and Amelia Painter.
How can I contact Dean Thomas?
You can use AeroLeads to view verified contact signals for Dean Thomas at Wavenet, including work email, phone, and LinkedIn data when available.
What schools did Dean Thomas attend?
Dean Thomas holds Higher Certificate, Information Technology In Support Services from The Independent Institute Of Education.
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