Dean Turner Email and Phone Number
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Transformative Operations and Technology Executive successful in building, fixing, and growing organizations by focusing on operational efficiency, customer satisfaction, and product market expansion in start-up, enterprise, and turnaround environments. Hands-on team leader, driven to deliver on strategy and revenue targets leveraging a background in process improvement, relationship building, and professional services. Select achievements:Rapid Growth: Working in a focused team of executives, drove annual revenue growth in a successful start-up to over $400M during a period of quick market expansion, delivering on product, systems, and services strategy. Responsible for the implementation and growing core functions in IT Operations, Facilities, Supply Chain, Support Services, BPO/Vendor Management, and Student Enrollment/Retention.Systems & Services Implementation: Championed the strategy, design, and implementation of a suite of integrated Student Enrollment and Order Management services including a 350-agent contact center to meet rapidly scaling needs of a high-growth organization.Change Management: Leading contributor in the development and launch of critical service delivery and revenue-generating products, guiding product strategy, design, and implementation of enhanced features driven by customer feedback, measured KPIs, regulatory compliance and forecasted growth.Trusted Industry Resource: Chosen to serve on governance and advisory boards/committees to provide technical and operational guidance, including chairing the technology subcommittee for a $125M construction project for a world-renowned healthcare institution in Baltimore, MD.Strengths:Strategic Planning | ExecutionSupply Chain | LogisticsP&L | BudgetingCross-Functional LeadershipData Analytics & KPIsContact CenterEnrollment and RetentionBusiness DevelopmentB2B/B2C Solutions IT Operations | SaaSCustomer SatisfactionChange Mgmt
Community Action Council Of Howard County
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Chief Of Staff- Technology & OperationsCommunity Action Council Of Howard County 2020 - PresentColumbia, Maryland, UsFor over 50 years, the Community Action Council has served this community by helping people to help themselves. Our aim is not to provide a hand-out, but rather a hand-up. On a daily basis we meet the demanding needs of our clients and are committed to superior human service delivery for those we serve.Hired by President and Board of Directors as a change management leader to address organization-wide operational issues related to inconsistent and primarily manual processes, outdated front-office/back-office technology, and limited data-driven decision making.
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Interim CooGlobal Teletherapy 2019 - 2019Baltimore, Maryland, UsWith Global Teletherapy, time and geography are no longer barriers for providing therapy and related services in schools. Global Teletherapy partners with schools across the country to overcome therapist shortages or caseload overflow needs by providing top-quality remote therapists and a synchronous platform to deliver online therapy and related services. (Acquired by Presence Learning in 2021)Recruited by private equity investor to lead a company-wide change management initiative to organize and motivate a rapidly growing telehealth organization. Focused on driving transition from a bootstrapped startup with ad-hoc processes into a viable market competitor leveraging high-growth best practices. -
Coo & Senior Vice PresidentCalvert Education 2016 - 2019Hunt Valley, Maryland, UsFor over 100 years, Calvert has been an innovator in education and distance learning models outside of the traditional classroom. Calvert offers a fully accredited, flexible PreK–12 curriculum and education solutions for both home-school families and institutional partner schools. (Acquired by Edmentum in 2019)Recruited as a member of executive team to focus on implementing an aggressive clean-up and business turnaround strategy, driving significant transformation and expansion of product and service offerings under heavy budget constraints. -
Senior Vice President, Operations & Enrollment Management - Pearson Virtual SchoolsPearson 2011 - 2016London, GbPearson is a multinational education company headquartered in London and is the largest education service provider in the world.Serving as an executive member of the Pearson Online & Blended Learning division, championed critical IT systems infrastructure, supply-chain, and customer service integrations in support of targeted operational consolidation within Pearson. Maintained direct accountability and oversight for student acquisition conversion and enrollment systems, and services for 37 full-time Virtual and Blended public school programs, providing support for over 65,000 full-time students and more than 200 institutional programs throughout the US. -
Senior Vice President Of Operations And Information TechnologyConnections Education 2002 - 2011Columbia, Maryland, UsConnections Education is an accredited provider of high-quality, highly accountable virtual education solutions for students in grade K-12. (Acquired by Pearson in 2011)Founding member of executive management team, responsible for establishing key operational functions and driving product and service strategy of a rapidly growing company in the K-12 online education market. Drove scalability and efficiency of systems and operations to support average YOY growth of 28% in student enrollment and revenue during initial 10 year commitment. -
Vice President Of Operations & ItNtercept Communications, Inc. 1999 - 2002Washington, Dc, UsNtercept Communications is an innovative online opinion research organization which developed and patented an online survey engine to automate the research interview process. Ntercept Communications supported research organizations, advertising, public relations firms, and entertainment companies to perform branded research events that combine the sample sizes and quantitative data of opinion polls with the qualitative, moment-by-moment feedback of in-person focus groups. (Acquired by Agency.com in 2002)Member of executive management team charged with implementation and daily operations of all technology operations, facilities management, and event production activities supporting a new online opinion research portal.
Dean Turner Skills
Dean Turner Education Details
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The Johns Hopkins UniversityElectrical Engineering
Frequently Asked Questions about Dean Turner
What company does Dean Turner work for?
Dean Turner works for Community Action Council Of Howard County
What is Dean Turner's role at the current company?
Dean Turner's current role is COO | CIO | Senior Technology, Operations, and Change Management Executive- Driving Success with People, Process, and Systems.
What is Dean Turner's email address?
Dean Turner's email address is dt****@****emy.com
What is Dean Turner's direct phone number?
Dean Turner's direct phone number is +141084*****
What schools did Dean Turner attend?
Dean Turner attended The Johns Hopkins University.
What skills is Dean Turner known for?
Dean Turner has skills like Leadership, Management, Strategic Planning, Start Ups, Program Management, Team Building, Integration, Telecommunications, Project Management, Process Improvement, E Learning, Operations Management.
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