Transformative Operations and Technology Executive successful in building, fixing, and growing organizations by focusing on operational efficiency, customer satisfaction, and product market expansion in start-up, enterprise, and turnaround environments. Hands-on team leader, driven to deliver on strategy and revenue targets leveraging a background in process improvement, relationship building, and professional services. Select achievements:Rapid Growth: Working in a focused team of executives, drove annual revenue growth in a successful start-up to over $400M during a period of quick market expansion, delivering on product, systems, and services strategy. Responsible for the implementation and growing core functions in IT Operations, Facilities, Supply Chain, Support Services, BPO/Vendor Management, and Student Enrollment/Retention.Systems & Services Implementation: Championed the strategy, design, and implementation of a suite of integrated Student Enrollment and Order Management services including a 350-agent contact center to meet rapidly scaling needs of a high-growth organization.Change Management: Leading contributor in the development and launch of critical service delivery and revenue-generating products, guiding product strategy, design, and implementation of enhanced features driven by customer feedback, measured KPIs, regulatory compliance and forecasted growth.Trusted Industry Resource: Chosen to serve on governance and advisory boards/committees to provide technical and operational guidance, including chairing the technology subcommittee for a $125M construction project for a world-renowned healthcare institution in Baltimore, MD.Strengths:Strategic Planning | ExecutionSupply Chain | LogisticsP&L | BudgetingCross-Functional LeadershipData Analytics & KPIsContact CenterEnrollment and RetentionBusiness DevelopmentB2B/B2C Solutions IT Operations | SaaSCustomer SatisfactionChange Mgmt
Listed skills include Leadership, Management, Strategic Planning, Start Ups, and 51 others.