As guest service center agent my responsibilities : Handle inside and outside guest calls. Record guest requests and complains, and communicate with related department to make sure guest requests and complains has been followed up accordingly. Receiving and delivering wake up call. Scans check-in and check-out guest passport. in night shift we make tomorrow CTQ. Import guest incident report from system to guest profile in opera.

As senior guest relation officer my responsibilities was to ensure my guest experience stay is memorable and without flaws. Solve every guest problems and needs, record and send it to general manager at the end of the shift. Prepare and refill welcome drink for the guest. Go to breakfast and check every guest satisfaction. Help reception do the check in. Make room key and escorting VIP guest well. Assigning room and room move.