National Express coach driver

I am responsible for the service provided by circa 100 self employed couriers. It is my responsibilty to recruit new starters, fully train them and ensure the smooth running of the delivery operation in a certain area. I have to monitor and control KPI performance, budget control, work allocation and potentially service performance procedures.

I was responsible for the service provided by circa 100 self employed couriers. It is my responsibilty to recruit new starters, fully train them and ensure the smooth running of the delivery operation in a certain area. I have to monitor and control KPI performance, budget control, work allocation and potentially service performance procedures.

Manage the service of self employed delivery drivers across the country. Assisting the depot managers with transport legislation and training. Conducting disciplinary procedures, training (initial and ongoing), come up with ways to improve the driver experience and save money for the company. Write and develop training material. Work closely with multi crew leaders to enable them to grow their business. Monitor and maintain driver KPI performance. I was placed on an Internal management… Show more Manage the service of self employed delivery drivers across the country. Assisting the depot managers with transport legislation and training. Conducting disciplinary procedures, training (initial and ongoing), come up with ways to improve the driver experience and save money for the company. Write and develop training material. Work closely with multi crew leaders to enable them to grow their business. Monitor and maintain driver KPI performance. I was placed on an Internal management programme where I gained an ILM in leadership and management and also gained my international transport managers CPC. Show less