Dean Wise Email & Phone Number

Birmingham, Alabama

 Provide necessary tools to support service capability growth within the territory. Evaluate warranty impact on dealer performance and customer satisfaction, while reviewing data on product failures and cost of warranty claims, with ultimate goal to rectify product failures and increase product uptime.  Provide dealer, customer service and product warranty training. Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and… Show more  Provide necessary tools to support service capability growth within the territory. Evaluate warranty impact on dealer performance and customer satisfaction, while reviewing data on product failures and cost of warranty claims, with ultimate goal to rectify product failures and increase product uptime.  Provide dealer, customer service and product warranty training. Assist Region Service Manager in providing technical feedback from the field to manufacturing, marketing and engineering on dealer/customer issues, and serve as member of sales pursuance team. Show less

Racine, Wi

 Review all parts released from the Engineering platforms. Manages Part creation and set up, and the processing of Engineering Change Orders for all New Product launches. Over 35,000 parts set up annually.  Determine which parts are to be serviced and set them up in the system to be phased in and then purchased and ready for sale to the Customers.  Set up and create a catalog to be published on line. Responsible for up to 22 catalog authors, authoring and creating a more… Show more  Review all parts released from the Engineering platforms. Manages Part creation and set up, and the processing of Engineering Change Orders for all New Product launches. Over 35,000 parts set up annually.  Determine which parts are to be serviced and set them up in the system to be phased in and then purchased and ready for sale to the Customers.  Set up and create a catalog to be published on line. Responsible for up to 22 catalog authors, authoring and creating a more efficient way in providing a quality catalog to the Dealers around the World Show less

Racine, Wi

 Determine global standards for all regions to follow when creating catalogs for the customers.  Process development for ensuring data received and accuracy cataloged. Managed the implementation of Global Process and Procedures Quality Audits and Pre-Audits on all Global Catalogues

Greater Chicago Area / Milwaukee

 Collaborative work with properties managers in overseeing Engineers and operations of the buildings. Served as a direct resource, overseeing building engineers with program implementation, assisted with troubleshooting and added valuable input to capital budgets, with a specific focus on the complex technical needs of modern Commercial, Office, and Industrial buildings.  Managed 150 Engineers in over 180 buildings, making up over 55 million square feet of property.  OSHA-10… Show more  Collaborative work with properties managers in overseeing Engineers and operations of the buildings. Served as a direct resource, overseeing building engineers with program implementation, assisted with troubleshooting and added valuable input to capital budgets, with a specific focus on the complex technical needs of modern Commercial, Office, and Industrial buildings.  Managed 150 Engineers in over 180 buildings, making up over 55 million square feet of property.  OSHA-10 Instructor. Conduct all training and ensured all Engineers were current on their OSHA 10 certifications. Tracked and recorded monthly safety training for all Engineers.  Revision of all contracts for service and new build outs HR functions such as hiring, employee administration, firing and payroll  Building inspections and safety audits. Show less