Managing a team of nine staff through delegation of tasks, performance reviews, training, recruitment, objective setting and performance management.Identifying areas of the business where improvements can be made and implementing the necessary changes. (Wireless technology at AGMs, smart electronic forms, pre-printed ballot papers, cross-training staff).Driving operational efficiencies and raising customer service levels through innovation and staff training. Cutting costs and… Show more Managing a team of nine staff through delegation of tasks, performance reviews, training, recruitment, objective setting and performance management.Identifying areas of the business where improvements can be made and implementing the necessary changes. (Wireless technology at AGMs, smart electronic forms, pre-printed ballot papers, cross-training staff).Driving operational efficiencies and raising customer service levels through innovation and staff training. Cutting costs and improving service from external parties through contract negotiations with suppliers.Working closely with internal/external auditors and management team to identify areas of risk and implementing solutions.Preparation of relevant reports and documents for senior managers.Ensuring all administrative records are completed accurately.Regular attendance at client AGMs, providing support to Relationship Managers and mentoring staff in best practices. Show less