- End to end application ownership for regulatory reporting apps - including service management, incident management, strategic change and governance.

- Managing IT software/hardware contract renewals and driving value for the business

- Delivering business analysis at pace for consumer/business direct/wholesale- Supporting, developing and coaching business analysts

- Delivering mandatory regulatory compliance solutions for Commercial and Private bank customers at RBS. - Experienced scrum and Agile ways of working

- Led the transformation of a commercial cards platform in line with Payment Services Directive 2.

- I worked on a 6 month placement to ensure the PSD2 compliance of non-cards commercial products/services.- Out of 29 teams, I led my team to 2nd place in the annual Innovation challenge.

- I lead an automation reporting initiative to deliver cost savings for the business and improve the branch/customer experience. This involved working with a number of stakeholders across C&SS.- I implemented the use of visual task boards to maintain high level project plans and enact governance – removing significant administration from the team.- I was part of the C&SS communications working group where I am leading the delivery of visual task boards and the workplace… Show more - I lead an automation reporting initiative to deliver cost savings for the business and improve the branch/customer experience. This involved working with a number of stakeholders across C&SS.- I implemented the use of visual task boards to maintain high level project plans and enact governance – removing significant administration from the team.- I was part of the C&SS communications working group where I am leading the delivery of visual task boards and the workplace champions group. I helped deliver a comms initiative named "Let's Connect".- I have co-ordinated and prepared several senior stakeholder presentations, preparing updates for C&SS Ops project sponsors and organising and managing planning meetings.- I facilitated effective communication mechanisms between the work stream leads - chairing weekly scrums/performance review meetings and alerting work stream leads to collaboration opportunities.- I managed and maintained external and internal customer research in relation to trends in the ATM market, summarising key updates including those from the Bank of England.- I maintained risk and issue logs and change control records, including analysis of basic financials. Show less

- I delivered a pipeline of change and end-to-end process mapping at all three coin sites including but not limited to: Introduction of the new £1, management of SharePoint, repatriation of the old £1, Bulk Coin In, implementation of machine OEE, removal of weighing controls, IBM Blue works, removal of the coin-to-liner machine, overhauling errors and losses, film recycling and simplifying customer life.- Built strong relationships with senior stakeholders from G4S, Cummins-Allison and… Show more - I delivered a pipeline of change and end-to-end process mapping at all three coin sites including but not limited to: Introduction of the new £1, management of SharePoint, repatriation of the old £1, Bulk Coin In, implementation of machine OEE, removal of weighing controls, IBM Blue works, removal of the coin-to-liner machine, overhauling errors and losses, film recycling and simplifying customer life.- Built strong relationships with senior stakeholders from G4S, Cummins-Allison and the RBS branch network to deliver a process for the BCI project, mitigating risks through a robust queries procedure.- I created and researched thorough and user friendly costing reports and presentations, making recommendations on the behest of senior management to influence major decisions, fortifying stakeholder management, credibility and building trust as key parts of the role. - Improved the capability of business stakeholders through coaching in lean tools and techniques including RCPS, change management, end-to-end process mapping, 5s and leading effective performance meetings. - I custom built low level solutions when carrying out implementation plans, applying Lean tools and RBS workout to problem solving activity. Show less

- Managed the day to day operation of the business, taking ownership and following up on customer concerns and queries. I lead customer oriented huddles, apply Determined To Lead principles, managed workflow, applied disciplinary procedures, managed sickness and absence, carried out RCPS and coached staff via 1-2-1s and performance management meetings.- Took an active role in promoting and sustaining 5s, carrying out waste walks, audits and problem solving activity.- Ensured the… Show more - Managed the day to day operation of the business, taking ownership and following up on customer concerns and queries. I lead customer oriented huddles, apply Determined To Lead principles, managed workflow, applied disciplinary procedures, managed sickness and absence, carried out RCPS and coached staff via 1-2-1s and performance management meetings.- Took an active role in promoting and sustaining 5s, carrying out waste walks, audits and problem solving activity.- Ensured the health, safety and wellbeing of all staff on site – recording any near misses and accidents while taking proactive steps to stop recurrence. I encourage staff to be open through effective relationship techniques such as the two times caring principle.- Developed and coached staff through use of effective PDPs, skills matrices and my 90 day plan.- Drove process improvements to help staff reach stretching KPIs through process confirmations, RCPS activity, creating change requests and effective application of machine OEE. Show less

- Lead the Bulk Coin In (BCI) project for RBS Coin, covering all 3 coin sites and circa 1300 BCI machines in branches.- Delivered project to tight milestones, brought forward due to the early conclusion of a third party contract, and aligned with the retail strategy. - Developed a collection processes, working with the RBS change team, site managers, LCEOs and branch staff. - Carried out day-to-day problem solving, creation of transitional business processes (TBPs)… Show more - Lead the Bulk Coin In (BCI) project for RBS Coin, covering all 3 coin sites and circa 1300 BCI machines in branches.- Delivered project to tight milestones, brought forward due to the early conclusion of a third party contract, and aligned with the retail strategy. - Developed a collection processes, working with the RBS change team, site managers, LCEOs and branch staff. - Carried out day-to-day problem solving, creation of transitional business processes (TBPs), dealing with shifting priorities, trend analysis, risk management, communication with stakeholders at all levels in our coin centres and the extensive utilisation of IBM Blueworks.- Established and maintained a strong working relationship with key stakeholders at our service suppliers Cummins-Allison and G4S to influence a robust differences, broken box and crediting/debiting processes, reporting progress to the Head of Coin. Show less

- Delivered a pipeline of change nationally to the whole of cash, coin and ATM. - Liaised with senior management and staff, creating solutions and standardising operations. - Transferred knowledge of Lean practices to others and encouraged continuous improvement initiatives.- Created appropriate solutions to identifiable issues in the organisation.

- Provided high quality customer service on bereavements and account switching to retail customers. - Tested the account switching system for the whole of RBS supporting the project manager and helping to deliver change and standardisation of processes.- Performed a seconded role in records management.

- Provided healthcare advice and great customer service. - Managed staff and workflows, providing professional support and guidance.- Drove my team to reach and exceed targets.- Collaboratively created ways to generate business with senior management and my team. Promoted a culture of strong teamwork.