Dean R. Email and Phone Number

As an IT consultant, I specialize in assessing clients' existing IT systems, infrastructure, and processes to identify areas for improvement, inefficiencies, or vulnerabilities. I provide expert recommendations and propose solutions to address these issues, improve efficiency, enhance security, or meet business objectives. My role involves overseeing the implementation of recommended solutions, which could entail installing new hardware, configuring software, integrating systems, or migrating data. I offer ongoing technical support to clients, troubleshooting issues that arise with their IT systems, and providing guidance on how to resolve them efficiently. Additionally, I assess clients' security posture, identify vulnerabilities, and recommend measures to improve cybersecurity, such as implementing firewalls, encryption, access controls, and security policies. I manage IT projects from inception to completion, coordinating with stakeholders, managing budgets and resources, and ensuring timely delivery within scope. I also provide training to clients' staff on new systems or software and create documentation to assist with adoption and maintenance. Continuously staying updated on the latest trends and best practices in the IT industry, I aim to deliver high-quality services that add value to clients' organizations while building and maintaining strong relationships with them.

Responsibilities:Day-to-day operational management of the company’s information technology.Serve as the internal technical point of contact to coordinate and triage technical issues rangingfrom new hire technology on-boarding to service disruptions.Track and ensure vendor adherence to service level agreements.Manage the company’s software and hardware asset inventory.Identify opportunities to improve and update business processes, develop business and technicalrequirements and help prioritize and deliver solutions.Monitor IT projects and timelines.Respond to audit requests.For newly acquired companies, track and execute post-closing IT integration activities.

Responsibilities:Coordinate with business leadership and the engineering team to plan new products, features, and initiatives.Predict budgets and schedules, and ensure that resources are used in an efficient manner.Communicate project status and priorities throughout the company.Work with engineering leadership to manage an agile development process for a team comprised of a combination of local and remote developers.Analyze customer behavior and feedback, and work to plan and implement customer outreach/marketing efforts.Coordinate with external vendors and contractors where they are necessary to complete project objectives in a timely manner.

Experienced IT Project Manager and Leader who is a motivated, self-starter that can help analyze and improve Business Processes as well as Information Technology Processes while maintaining convergence with company goals.

Responsible for all stages and types of IT projects including M&A, Security, SDWAN conversion, Windows 10 upgrade, Office365 migration, Infrastructure Upgrade, and Unified Communications requirements gathering within the IT Division. Includes developing, implementing, coordinating and managing the project based activities and resources of the Information Technology division in line with established project management practices of planning, organization, implementation and control. Advocates and promotes the use and success of IT specific Project Management practices with a holistic view of divisional priorities and resources.

Responsible for planning, budgeting, overseeing and documenting all aspects of specific projects aligning with the business. Working closely with upper management to make sure that the scope and direction of each project is on schedule, as well as other departments for support. Continued configuration, maintenance and support of the Globalshop Solutions (http://www.globalshopsolutions.com/) ERP System• Oversee all phases of IT related projects from conception to completion and proper documentation• Develop work-breakdown structures, project tracking and variance reports

• Continued configuration, maintenance and support of the Globalshop Solutions (http://www.globalshopsolutions.com/) ERP System• Oversee all phases of IT related projects from conception to completion and proper documentation• Develop work-breakdown structures, project tracking and variance reports• Manage multiple International and Domestic vendors• Assemble Risk Management plans and work effort documents• Assess and evaluate new opportunities for technology implementation • Design and implement secure solutions to meet customer needs while adhering to the current business plan• Prepare proposals• Develop security standards, procedures and guidelines for multiple platformsIT Manager - US Operations 2014 - 2016Global IT Manager 2013 - 2014IT Manager & ERP Project Manager 2012 - 2014IT Manager & Buyer/Planner 2010 - 2012IT Manager & Business Manager 2007 - 2010IT Manager & Company Manager 2005 - 2007

Technician in the Space Shuttle computer lab responsible for preparing, troubleshooting, repairing and testing various computer, networking and simulation equipment used on the Space Shuttle missions.

Responsible for installing, troubleshooting, repairing, and configuring computer and networking equipment at NASA's Johnson Space Center assigned to various buildings throughout the campus including Mission Control and ISS (International Space Station) control rooms.

Responsible for installing, troubleshooting, repairing, and configuring computer and networking equipment at Galveston County Courthouse and surrounding offices and annexes.

Self employed while attending MTI College. Contracts with companies and individuals for maintenance of computers and networks. Network, computer and website design along with solution driven consulting for the clients.