Deana Alger-Hand Email and Phone Number

Through answering customer inquiries, I assisted CVS Medicare to explain coverage concerns. The high volume of calls developed my exceptional customer service skills and maintaining detailed call records.

In my time as an Insurance Specialist, I was responsible for communication with clients to answer inquiries and provide information regarding their coverage. My efforts ensured streamlined client correspondence and improved understanding of pertinent information.I was recognized for great customer serviceI learned how medical insurance worked

As a Loan Specialist, I interacted with military families in securing loans for automobile, personal, and miscellaneous purposes by processing applications. Mediating between the underwriter and the requestor, I effectively obtained confidential information for loan applications and answered questions, while soft selling other company products. I was recognized for great customer serviceI won awards for cross selling other company products.

Executing stock trades for clients in an accurate and professionals manner, I perfected researching and resolving trade execution disputes, by aiding customers regarding stock quotes and news account inquiries. I performed technical guidance on a daily basis. I also proved assistance prospects regarding services, available account types, products, trading platforms, and branch office information. I also developed a phone monitor system, that later was implemented across the company.