Deana Anders Email & Phone Number

United States

Greensboro, North Carolina

• Prepare, track, quote, & order maintenance renewals – Cisco Smartnet & subscriptions, VMware, InformaCast, Infortel, McAfee, EMC, HP, Veeam
• Generate weekly Cisco PMC reports for management and renewals team.
• Monitor upcoming Cisco renewals with Cisco PMC reports.
• Coordinate with sales account executives on upcoming maintenance opportunities.
• Assist with customer inquiries.
• Work with the following Cisco tools: CSCC, CCWR, PMART, TPV, Cisco Webex Teams

Greensboro NC

• Imputed sales, credit, debit data and reconciled to cash account in general ledger.
• Imputed AP invoices for customer orders in accounting system and prepare order packets to be invoiced.
• Process Employee expense reports on monthly basis.
• Process all AP invoices for payment.

Greensboro NC

• Entered, and tracked orders; invoiced customers once order is complete
• Handled customer and vendor inquiries and order expedites as required.
• Maintained order status report.
• Worked in Cisco CCW Tool for special pricing and promos for new and existing orders.
• Trained current Order Management Specialist

Greensboro NC

• Prepared sales quotes for Greensboro sales team.
• Prepared new orders for processing with CRM, Excel, and Alert.
• Worked in Cisco CCW Tool for special pricing and promos for new and existing orders.
• Assisted in training for Sales Support Specialist

Greensboro NC

• Quoted and ordered SMARTnet maintenance for new gear.
• Tracked, quoted, and ordered SMARTnet renewal maintenance.
• Assisted customers with SMARTnet issues.
• Worked with sales team on upcoming maintenance opportunities.
• Monitored upcoming renewals thru formatted Cisco PMC report
• Prepared RFPs as required

Entered verbal, written, and EDI purchase orders for spare parts into BPCS computer system. Advised authorized accounts (distributors and other customers) of spare parts pricing and availability. Follow up on customer inquiries, providing timely and effective responses. Issued return material numbers for shipping discrepancies, compressor element air-ends.

Contact person for sales and preliminary customer inquiries for equipment in North and South Carolina. Prepared submittal packages for new equipment purchases and assembled engineering binders for promotion/information purposes.Highlights included:- Promoted to Inside Salesperson - primary contact for large equipment orders from order placement to.

Winston Salem, NC

Provided total sales support for North Carolina and South Carolina. Researched and prepared quotations and bid packages for new equipment along with maintenance and repair quotes on existing equipment. Managed literature requirements for sales and service departments.Highlights included:- Created equipment quote forms for salesmen- Created preventative.

Rural Hall, NC

Primary customer support for North American accounts. Planned and coordinated weekly shipping schedules and follow-up on product planning meetings for outstanding orders. Entered, tracked, and shipped orders; invoiced customers; and handled customer inquiries.

Rural Hall, NC

Supported Area Sales Director with sales activities and follow thru items. Researched and prepared quotations and bid packages for customers. Prepared sales/marketing packages for new and existing customers. Entered, tracked, and shipped orders; invoiced customers; and produced shipping/order status reports.

Rural Hall, NC

Tracked, expedited, and shipped orders. Billed and mailed invoices to customers. Assisted in customer inquiries and maintained order files.

Rural Hall, NC

Imputed sales, credit, debit data and reconciled aged trial balance to general ledger. Prepared sales analyses and produced audit schedules. Reported assignments and collections to collateral bank.

Associate In Applied Science, Accounting

Education record