Deana Bell Email and Phone Number

As a Supervising Agent, the position necessitates participation in the hiring and onboarding process for new agents. Training/leading new agents on the best practices for success which encompasses developing new talent and encouraging trainees to perform at their top level. Maintain best practices that meet company policy, quality, and service expectations. Facilitate a unique and caring experience for all customers by providing the highest degree of customer service including keeping track of monthly billing, claims, and enrollments for all clients. Excellent organizational, communication and follow-up skills are a requirement.

Process reauthorization request for Physical/Occupational therapy facilities. Act as a liaison between Nurse Case Managers, Adjusters, Physical Therapist, and doctors to ensure continuation of care for injured workers. Manage workers compensation related phone calls, handling incoming calls and responding to voicemail messages in a timely and efficient manner. Accept all incoming calls and transfer to the appropriate department. Communicate effectively both verbally and in written form via email and interdepartmental memos. Enter data information into an electronic referral log system and adhere to response time guidelines. Work independently and collaboratively with other team members to provide a comfortable and professional office environment.

Leverage organizational expertise and business insight to prepare budgets, payroll reports, accounts receivable and payable, and tax documents, W-2's, 941's, 1099's. Responsibilities also include tracking deposits and expenditures, preparing payroll checks, and deducting health insurance and other pre-tax benefits. Advise senior leadership regarding the viability of special projects. Coordinate facility maintenance and ensure prompt payment from/for venders and employees.

Direct all aspects of daily operations including managing client relationships, financial planning, record keeping, invoice preparation, and maintaining tax documentation. Provide care services to children and the elderly. These services include food handling, transportation for the elderly, as well as educational instruction, and developing character building skills for the children.