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Business Continuity* Program manager for system programs/projects* Experience in resiliency, preparedness plans, business continuity plans, and repository managementFinancial Operations Management•Direct 36 management, analytical, and clerical staff in resolving a high volume of incoming check adjustment requests with outstanding accuracy and risk control. Exceeded System productivity and quality targets the last three years.•Proactively implement operational process changes, software updates, and automation enhancements within projected budgets and schedules while communicating across all levels of staff to ensure functional alignment.•Manage a large number of in-office and work-at-home staff through three (3) direct supervisors. Ensure all HR performance management and other administrative requirements are met. Proactively deploy an innovative range of communications and recognition approaches to engage all staff and promote inclusion.•Consistently review organizational and individual staff training needs that arise from operational issues or deficiencies, as well as new process changes, and proactively apply feedback and training to improve performance.