●Provides informational consultations and orientations to colleagues and management officials in the Department and the interagency arena.●Provides expert advice on issues and risks, including fraud, and escalates as appropriate; develops and proposes resolutions of policy and procedures related to to elocation efforts; and coordinates implementation of policy decisions.●Conducts research and analysis on special cases as needed to collect information on problems and possible solutions in policy and program implementation.●Serves as the point of contact for organizations that represent the interests of eligible applicants directing their inquiries to appropriate parties, and facilitating their requests as appropriate.●Drafts, clears, and issues policy and procedures implementation guidance.●Interacts formally and informally with analysts and management officials throughout the Department and USG; private non-profit associations and public interest groups; foreign government officials; Congressional members and committees. ●Actively participates in interagency working groups and meetings and makes expert recommendations to these bodies and to Department management on new policies or approaches that will assist in achieving policy objectives.

•Supported Office of Facilities and Asset Management (OFAM) by developing communication products and supporting the development and implementation of communication strategies to further strategic communication vision and goals.•Contributed to internal and external publications and guidelines to keep employees informed about current programs, priorities, and initiatives.•Developed effective communication techniques tailored to unique external audiences in collaboration with internal subject matter experts and CBP communications offices.•Support the implementation and evaluation of the OFAM Strategic Plan and associated activities.•Developed reference materials and guidance to support strategy documentation.•Supported logistics of strategy workshops, forums, meetings, interviews, and content development.•Facilitated discussions with stakeholders.•Developed and implemented a Communications Plan for enhanced visibility and consistent communication.•Created a master schedule for development and execution in coordination with other program schedules.

• Supported the Office of Field Operations by spearheading strategic initiatives encompassing border security, anti-terrorism, immigration, anti-smuggling, trade compliance, agriculture protection, and facilitation of trade and travel through legal entry points.• Created executive-level presentations, briefings, and communications to distill proposed strategies and analysis findings into compelling narratives for senior leadership.• Generated dynamic communications materials, including videos, newsletters, and engaging content, to effectively promote CBP's objectives and initiatives.• Developed and implemented comprehensive communication strategies targeting both internal and external stakeholders, ensuring a cohesive and impactful message.• Produced visually captivating designs and templates for diverse internal communication products, such as event posters, campaign flyers, newsletters, infographics, and PowerPoint presentations.• Ensured written material adhered to organizational standards through meticulous editing and revision, guaranteeing accuracy and alignment with established guidelines.• Orchestrated seamless collaboration among cross-functional teams to synchronize communication efforts, fostering synergy and maximizing efficiency in achieving shared objectives.

Supported CBP (Office of Field Operations - PPAE)• Conducted comprehensive assessments of immigration cases for travelers who have exceeded their visa durations, encompassing various visa categories such as K1, L1B, L1A, H1B, B2/B1, E2, R1, and WT. • Applied a nuanced understanding of the Immigration and Nationality Act and other pertinent U.S. immigration laws to interpret, enforce, and determine the overstay status of visa violations. • Demonstrated expertise in analyzing complex and sensitive cases, employing discretion, sound judgment, and rigorous analysis to render informed decisions on immigrant statuses.• Leveraged a diverse array of government databases including US/VISIT, PCQS, TECS, SEVIS, CLAIMS, USCIS, EARM, and ESTA to conduct comprehensive research and analyze case data pertaining to visa overstays. • Contributed to data quality and integrity inspections on major Federal IT systems, ensuring adherence to high standards of accuracy and reliability. Collected and meticulously analyzed system quality data to optimize data quality and enhance operational efficiency.• Collaborated in the biometric face-matching efforts at JFK airport, employing cutting-edge biometric technology to enhance security measures and streamline passenger identification processes.• Made valuable contributions to the UIPath/RPA robotics program, implementing automation solutions to drive efficiency gains and boost productivity within immigration analysis processes.

• Conducted comprehensive investigations into petitions filed on behalf of displaced workers affected by foreign trade impacts or outsourcing. • Proactively engaged with company and customer officials, as well as federal, state, and local governments, to facilitate seamless investigation processes. • Expertly managed the timely transmission and receipt of crucial customer survey data.• Leveraged profound analytical acumen to meticulously scrutinize sales, production, employment, and import data obtained through customer surveys, supplemented by rigorous internet research.• Demonstrated exceptional written communication skills by producing comprehensive investigative reports and determination documents within prescribed timeframes.• Collaborated closely with attorneys to address appellate cases and appeals before the U.S. Court of International Trade, ensuring accurate and compelling summaries for amended petitions.• Developed insightful analyses of reconsideration cases, meticulously identifying patterns and discerning trends in the types of cases being reviewed and overturned, contributing to ongoing process improvements. investigations of petitions submitted on behalf of unemployed workers who have been laid off due to foreign trade impacts or outsourcing. • Contact company and customer officials, federal, state and local governments to facilitate the completion of investigation. Transmit to and receive customer survey data in a timely manner.

• Provided vital support to the Student and Exchange Visitor Program (SEVP) and Immigration and Customs Enforcement (ICE) in their ongoing efforts to enforce compliance and uphold the law within educational institutions. Demonstrated a deep commitment to upholding regulatory standards while promoting the integrity of the immigration systems. • Assisted the Department of Homeland Security with the adjudication of petitions from universities and colleges seeking authorization to enroll foreign students. • Demonstrated exceptional attention to detail and organizational skills in coordinating and conducting investigative site visits.• Exercised meticulous oversight over all financial transactions, skillfully managing payments and refunds while ensuring accurate tracking and seamless processing. • Conducted comprehensive assessments and evaluations of school documents to ensure compliance with rigorous DHS immigration and security guidelines.• Expertly maintained a diverse range of Excel spreadsheet trackers, facilitating streamlined data management and contributing to enhanced operational efficiency. • Assisted in responding to congressional inquiries and other critical correspondence, providing valuable support to ensure timely and accurate communication.

Assisted the State Department’s Bureau of Democracy, Human Rights and Labor with data collection, report writing and analytical writing. Helped to compile the Human Rights Report and aid in the evaluation and analysis of human rights abuses in the Middle East. Contributed to case studies, literature and aided the agency with reports and analysis for cases on human rights.

• Assisted students and adults of refugee/immigrant backgrounds, socio-economic difficulties, language barriers and educational challenges towards attaining educational goals, gain employment, entering college and transitioning into vocational training. • Demonstrated exceptional fluency in Native Arabic to facilitate effective communication and provide translation services for Middle Eastern clients.• Instrumental in supporting the agency by offering vital Arabic-to-English translation services to newly arrived refugees and immigrants, ensuring seamless access to financial aid, scholarships, internships, and college admissions.• Exhibited outstanding versatility by proficiently managing office tasks, overseeing social media platforms, and implementing innovative marketing techniques to enhance program visibility and engagement.• Provided invaluable guidance to adult clients, enabling them to identify and pursue career objectives, build compelling resumes, develop essential interview skills, and acquire job retention strategies. • Delivered comprehensive life skills training to equip clients with the tools necessary for success. Through personalized coaching and placement assistance, successfully enabled over 200 clients to optimize their potential and achieve their goals.

• Engaged in high-level research and analysis for a prestigious Business School. • Conducted comprehensive research, surveys, and data collection on prominent NGOs in the U.S. and the Middle East.• Conducted interviews with influential leaders and founders of NGOs to gain insights into their pathways to success.• Made significant contributions to research initiatives and publications.