Deana Rancka Email & Phone Number

Peachtree Corners, Georgia, United States

• Efficiently processed sales and service orders, ensuring accuracy and timely completion • Managed high-volume customer calls, providing exceptional service and scheduling assistance • Executed billing procedures for service orders, maintaining financial accuracy • Oversaw cash and check handling for Commercial and Residential Service Departments • Resolved complex web billing issues and missing purchase order discrepancies • Implemented effective collection strategies to address outstanding accounts • Collaborated with customers to resolve billing inquiries, enhancing customer satisfaction • Processed diverse payment methods (credit card, check, cash) and accurately applied to invoices

Alpharetta, Georgia, United States

• Streamlined sales order processing and warranty issuance, enhancing operational efficiency • Executed notarization of lien waivers, ensuring legal compliance and project continuity • Managed and fulfilled customer sample requests, ensuring client satisfaction and sales growth • Distributed validating documentation to customers, maintaining transparency and trust • Supported process development initiatives, driving continuous improvement in project workflows • Provided crucial support to the project management team, facilitating smooth project execution • Maintained accurate and up-to-date project databases, ensuring data integrity and accessibility• Created project payment invoices and proforma• Drove accounting efficiency by ensuring Engineered Systems projects were invoiced timely.

Norcross, Ga

• Managed end-to-end procurement process, including creation of purchase orders and strategic use of company procurement card for preferred vendors • Streamlined accounts payable operations, ensuring timely and accurate payments to vendors • Implemented efficient system for reviewing and rectifying erroneous vendor invoices, minimizing financial discrepancies • Achieved high resolution rate for customer billing disputes through effective communication and problem-solving skills • Spearheaded implementation of recycling process at customer center, demonstrating commitment to environmental sustainability • Co-led Health Progress Program for local office, coordinating biometric screenings and flu vaccinations, showcasing leadership and organizational skills • Collaborated with Health Progress Program leadership team to administer and schedule wellness initiatives, promoting employee health and productivity.

• Oversaw billing and invoice management for multiple large-scale Trane HVAC Service teams across Alabama and Georgia, ensuring accuracy and timeliness • Resolved customer billing concerns efficiently, maintaining high levels of client satisfaction and trust • Managed technician time entry and payroll submission processes, ensuring compliance and timely compensation • Led Trane Green Team to victory in the Best Adopted Bus Stop competition, demonstrating leadership and community engagement skills • Enhanced productivity through completion of advanced Excel and Outlook training, applying new skills to streamline administrative processes • Developed and implemented concession procedures for Georgia-Alabama teams, improving operational efficiency • Coordinated off-site storage solutions, optimizing space utilization and resource management

Bachelor Of Applied Science (Basc), Criminal Justice/Law Enforcement Administration

Associate Of Arts And Sciences (A.A.S.), Criminal Justice/Law Enforcement Administration