Deana Suttle Email and Phone Number

• Lead key customer support initiatives to reduce open call backlog.• Organize monthly meetings with NAVCO service managers, GOM’S, and service supervisors to drive significant improvement in operations.• Handle escalated customer issues via email and telephone communications while maintaining a positive customer experience. • Work with internal management to streamline communication to NAVCO customers. • Continuously seeking ways to enhance customer service while maintaining customer satisfaction and loyalty.• Lead service committee to improve overall NAVCO service. • Recruit and train new team members as required.

• Managed NAVCO installations to ensure accuracy and customer timelines were met. • Provided installation forecasts to guarantee budget accuracy.• Reviewed installation orders to ensure material ordering efficiency and accuracy

• Learned all functions of a NAVCO customer service associate.• Assisted with and helped lead the expansion of the NAVCO Dispatch Center department.• Analyze data to determine team performance and guide quarterly team objectives.• Organize bi-weekly meetings with service managers to drive significant improvement in operations.• Handled difficult customer escalations with exceptional customer service skills.• Ran regional billing and dispatch of service calls.• Managed all account aspects of the Starbucks account.• Supervised alarm monitoring billing and alarm account updates.