Director Of Business Operations
San Francisco, Ca, Us
Product Development:• Executed full life-cycle of a new product from initial wireframes through to product launch• Directed user groups to obtain feedback on product roadmap and on positioning new features within the market • Authored new R&D features as well as Ad Hoc client features in addition to being responsible for the entire product roadmap• Directed cross-functional teams such as R&D Software Development Team, Maintenance & Support Development Team, and QA Teams across multiple time zones, cultures, and countries to achieve product features on time and within budgetProject Management• Led projects from inception to completion (agile methodology; Jira) from kickoff meetings; requirements gathering; UAT; roll-out; custom configuration specs; sprint cycles; internal testing; release process• Standardized onboard process by creating templates such as project plans, product configuration specs /Microsoft Visio diagrams, and User Acceptance Testing (UAT) documents resulting in decreased implementation periods• Hired and oversaw Project Managers, Account Managers, and Customer Support Representatives • Generated and billed additional monthly revenue through ad hoc development projects and professional servicesBusiness Development• Strategized company growth through strategic partnerships in addition to new client acquisitions• Managed both internal marking and external marketing agencies to build brand awareness via social media, generate leads, and create content through marketing campaigns (MailChimp)• Implemented Google Adwords and Analytics and analyzed data to build data-driven sales and marketing strategies • Spearheaded opening a second office location comprising Account Managers and Customer Support Representatives